Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denisa Mukollari

Zion,IL

Summary

Dynamic Process Assistant at Amazon with a proven track record in safety management and workflow optimization. Successfully mentored staff, driving career growth while enhancing operational efficiency. Expert in performance monitoring and cross-functional collaboration, consistently surpassing team goals through innovative process improvements and exceptional client relationship management.

Overview

20
20
years of professional experience

Work History

Process Assistant

Amazon
03.2017 - Current
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Managed filing system, entered data and completed other clerical tasks.

Assembly Line Leader

Microbest
03.2007 - 12.2016
  • Conducted root cause analysis on defects, implementing corrective actions to prevent reoccurrence within the production process.
  • Implemented safety procedures, significantly reducing workplace accidents and injuries.
  • Coordinated with quality assurance personnel to establish strict standards for final product inspections, ensuring customer satisfaction.
  • Enhanced assembly line efficiency by implementing lean manufacturing principles and streamlining processes.
  • Supervised shift changes, ensuring proper documentation of completed tasks and facilitating efficient handoffs between teams.
  • Achieved on-time delivery of products by closely monitoring progress and adjusting workflows as needed.

Certified Nursing Assistant

Arden Courts
05.2005 - 01.2007
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

Hymer Dishnica
Korce Albania

Skills

  • Safety management
  • Workflow management
  • Management support
  • Continuous improvement
  • Metrics tracking
  • Knowledge management
  • Clear communication
  • Fast learner
  • Employee communications
  • Critical thinking
  • Performance monitoring

Timeline

Process Assistant

Amazon
03.2017 - Current

Assembly Line Leader

Microbest
03.2007 - 12.2016

Certified Nursing Assistant

Arden Courts
05.2005 - 01.2007

Hymer Dishnica

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