Denisa Silo
Morton Grove,IL
Summary
Business Administration student with experience in administrative and retail operations, known for strong work ethic and ability to thrive in fast-paced environments. Skilled in customer service, financial processes, and team coordination, with a detail-oriented and adaptable approach to work.
Overview
5
5
years of professional experience
Work History
Office Administrator
Eyes On The Lake
Kenilworth, Illinois
07.2025 - Current
- Managed patient intake and medical documentation submission
- Verified and processed patient insurance information, ensuring eligibility and coverage accuracy
- Coordinated patient appointments and meetings, optimizing daily office scheduling.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Performed end-of-day financial reconciliation, ensuring accuracy in payments and transaction records.
- Resolved billing or insurance discrepancies
- Managed office supplies and inventory for efficient daily operations.
Merchandise Coordinator
HomeGoods, TJX Companies
Morton Grove, Illinois
04.2021 - 06.2025
- Supported merchandising strategy through end caps and product placement to drive customer engagement and optimize sales
- Maintained department organization and visual standards to align with company goals
- Provided high customer service, resolving questions and issues efficiently
- Trained and guided new employees on store procedures and expectations
- Assisted customers with returns, exchanges, and inquiries
Education
Bachelor of Arts - Business Administration
Oakton Community College
Des Plaines, IL05-2025
Bachelor of Science - Business Administration
DePaul University
Chicago, IL03-2026
Skills
- Customer Service
- Insurance Verification
- Data Accuracy
- Records management
- Financial Reconciliation
- Inventory Management
- POS Systems
- Team Leadership
- Problem-Solving
- Microsoft
- Customer Relationship Management
Languages
English
Native/ Bilingual
Albanian
Native/ Bilingual
Timeline
Office Administrator
Eyes On The Lake
07.2025 - Current
Merchandise Coordinator
HomeGoods, TJX Companies
04.2021 - 06.2025
Bachelor of Arts - Business Administration
Oakton Community College
Bachelor of Science - Business Administration
DePaul University