Denise Agosto

• Reviewed clinical documents for accuracy, ensuring alignment with healthcare guidelines.
• Streamlined communication process between nursing staff and case managers, reducing any delays in patient services.
• Collaborated with healthcare providers to gather necessary documentation for efficient authorization submissions.
• Frequent communication with members to ensure clarity of changes in services.
• Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Assisted in maintaining accurate patient records and documentation systems.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Trained new staff on office procedures and electronic health record (EHR) systems.
• Implemented workflow improvements that enhanced patient care delivery processes.
• Supported clinical staff in patient preparation for radiation therapy procedures.

• Dean's List 2007

Accumulated 63 Academic credits towards Forensic Phycology.