DENISE ALLEN
COLLEGEVILLE,PA
Summary
Resourceful and personable Licensed Optician with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
27
27
years of professional experience
2
2
Languages
Work History
Licensed Optician
Vision Associates-Optical Options Of Valley Forge
06.2019 - 07.2021
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Maintained safe, clean and organized environment to increase patient comfort.
- Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
- Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
Optical Store Manager
Optical Options Of Valley Forge
09.2005 - 06.2019
- Improved customer satisfaction by implementing personalized optical solutions and attentive service.
- Managed inventory effectively for optimal product availability and reduced overhead costs.
- Enhanced store appearance by maintaining a clean, organized, and visually appealing environment.
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize overtime expenses.
- Developed strong relationships with vendors to secure favorable pricing and exclusive products for the store.
- Mentored employees in product knowledge and sales techniques to increase individual performance.
- Monitored industry trends to stay current with new products, technologies, and best practices in eye care management.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Achieved sales targets consistently by motivating team members and implementing effective sales strategies.
- Oversaw compliance with industry regulations to maintain a safe working environment for employees and customers alike.
Field Service Coordinator
ITW-Stretch Packaging Systems
09.1996 - 05.2023
- Responsible for film sales and distribution in Canada and the US markets.
- Reduced time to complete service calls and expertly retained key customers.
- Monitored work performance and quality to maintain standards.
- Facilitated communication between office personnel, subcontractors, and customers.
- Handled escalated customer complaints professionally and efficiently while maintaining a focus on achieving long-term customer satisfaction and retention.
- Compiled detailed reports on completed projects for internal reviews as well as customer records purposes.
- Established and maintained service schedules for several projects to help plan organize workload.
Education
Bachelor of Science - Computer Science Technology
John Abbott Cegep/College
Skills
- Customer Service
- Work Ethic
- Attention to Detail
- Problem-solving abilities
Languages
English
Native or Bilingual
French Canadian
Native or Bilingual
Timeline
Licensed Optician
Vision Associates-Optical Options Of Valley Forge
06.2019 - 07.2021
Optical Store Manager
Optical Options Of Valley Forge
09.2005 - 06.2019
Field Service Coordinator
ITW-Stretch Packaging Systems
09.1996 - 05.2023
Bachelor of Science - Computer Science Technology
John Abbott Cegep/College
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