Denise Alvey
Atkins,AR
Summary
Results-driven insurance billing coordinator with extensive experience in processing claims and managing patient billing inquiries. Known for strong attention to detail and excellent communication skills, contributing to timely reimbursements and enhanced workflow efficiency.
Overview
39
39
years of professional experience
Work History
Insurance Billing Coordinator
Morrilton Medical Clinic
Morrilton, AR
11.2023 - Current
- Processed insurance claims to ensure timely reimbursements and reduce outstanding balances.
- Managed patient billing inquiries, providing clear explanations of charges and payment options.
- Collaborated with healthcare providers to resolve discrepancies in billing and coding practices.
Insurance Billing Coordinator
Dr. Michael Cooper, D.D.S
Russellville, AR
03.2017 - 11.2023
- Conducted audits on billing statements to maintain accuracy and compliance with regulations.
- Implemented workflow improvements that enhanced the efficiency of billing processes.
- Coordinated with insurance carriers to verify patient benefits and coverage, minimizing delays in payment processing.
Office Manager
Russellville Gastroenterology Clinic
Russellville, AR
03.1993 - 03.2016
- Medical transcription
- Medical coding
- Accounts receivable and payable
- Medical billing, delinquent claims
- Appointment Scheduling
- Insurance Pre-certifications
- Ordering of office supplies
- Customer service
- Patient interaction
- Managing employee hours and duties
- Electronic medical records
- Call in medications to pharmacies
- Monthly process and statement generation
Receptionist
Ashcraft & Monfee Clinic
Russellville, AR
01.1992 - 01.1993
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems.
Receptionist
Dr. Woody Jones
Russellville, AR
01.1991 - 01.1992
- Oversaw inventory of office supplies, ensuring availability for daily operations.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Medical Records Clerk
Saint Marys Regional Medical Center
Russellville, AR
05.1987 - 01.1991
- Managed and maintained accurate patient records using electronic health record systems.
- Ensured timely retrieval and archiving of medical documentation to support clinical operations.
- Processed patient admissions and discharge paperwork efficiently, supporting overall workflow.
- Streamlined record-keeping processes, enhancing overall departmental efficiency and accuracy.
- Worked as Emergency Room and Admissions Clerk
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Education
High School Diploma -
Pottsville High School
Pottsville, AR05-1989
Skills
- Medical billing expertise
- Claim submission
- Insurance verification
- Denial management
- Payment posting
- HIPAA compliance
- Patient confidentiality
- Software navigation
- Attention to detail
- Problem-solving abilities
- Time management
- Multitasking
- Motivation and initiative
- Teamwork and collaboration
- Customer service
- Reliability
- Excellent communication
Timeline
Insurance Billing Coordinator
Morrilton Medical Clinic
11.2023 - Current
Insurance Billing Coordinator
Dr. Michael Cooper, D.D.S
03.2017 - 11.2023
Office Manager
Russellville Gastroenterology Clinic
03.1993 - 03.2016
Receptionist
Ashcraft & Monfee Clinic
01.1992 - 01.1993
Receptionist
Dr. Woody Jones
01.1991 - 01.1992
Medical Records Clerk
Saint Marys Regional Medical Center
05.1987 - 01.1991
High School Diploma -
Pottsville High School