Denise Anderson
Lake Saint Louis,MO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
School Bus Monitor
Ferguson-Florissant School District
1894 South New Florissant Road
04.2023 - Current
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
Customer Service Representative
Omni Interactions
3838 Oak Lawn Avenue, Suite 1000 Dallas Texas75219
09.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Nurse Assistant
Spring Home Healthcare
104 N Hamilton Rd, Gahanna Ohio 43230
01.2021 - 05.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
Nursing Assistant
Lifeline Home Care
5979 Livingston Ave Suite 201
07.2016 - 01.2020
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.A
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Skills
- Strong work ethic
- Teamwork and collaboration
- Teamwork and collaboration
- Attention to detail
- Attention to detail
- Dependable and responsible
- Dependable and responsible
- Multitasking Abilities
- Multitasking Abilities
- Excellent communication
- Excellent communication
- Respectfulness
- Patience and empathy
- Child supervision
Timeline
School Bus Monitor
Ferguson-Florissant School District
04.2023 - Current
Customer Service Representative
Omni Interactions
09.2021 - 02.2023
Nurse Assistant
Spring Home Healthcare
01.2021 - 05.2022
Nursing Assistant
Lifeline Home Care
07.2016 - 01.2020