Denise Anderson
Ellenwood,GA
Summary
Detailed Associate Director of In-home Sales striving to maintain a high standard of customer service, expertise in sales achievement, inventory, coaching and development scheduling, leveraging promotions, and merchandise. Talented at resolving personnel conflicts, and addressing customer issues, while creating a winning environment.
Overview
10
10
years of professional experience
Work History
Associate Director of In-home Sales
AT&T Mobility
2022.07 - Current
- Led cross-functional teams to develop strategic initiatives for customer engagement.
- Managed project timelines and resources to ensure successful implementation of services.
- Oversaw team performance and provided mentorship to enhance staff capabilities.
- Facilitated training sessions to improve employee knowledge and service quality.
- Developed team atmosphere to drive supportive and productive work environment.
Retail Store Manager
AT&T Mobility
Conyers, GA
2021.12 - 2022.07
- Improved operations by working with team members and customers to find workable solutions.
- Taught employees how to meet operational and sales goals with proactive strategies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Retail Assistant Manager
AT&T Mobility
Conyers, GA
2021.10 - 2021.12
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Achieved sales goals and business objectives by motivating staff and promoting in store contests.
- Accomplished strategic workforce planning, new employee onboarding and labor relations
- Collaborated with cross-functional teams to plan daily activities and operations to meet targets.
Retail Assistant Manager
AT&T Mobility
Memphis, TN
2021.04 - 2021.10
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Built and maintained strong relationships with different departments by successfully resolving issues and responding promptly to inquiries On demand
Integrated Solutions Consultant
AT&T Mobility
Memphis, TN
2016.04 - 2021.04
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Sales Consultant
AT&T Mobility
Maumee, OH
2015.09 - 2016.04
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
Education
Bachelor of Science - Education
Valdosta State University
Valdosta, GA05.2009
Skills
- Customer service focus
- Highly motivated
- Employee development
- Performance improvements
- Supervision and training
- Team management
- Team leadership
- Strategic planning
- Inventory management
- Problem solving
- Effective communication
Timeline
Associate Director of In-home Sales
AT&T Mobility
2022.07 - Current
Retail Store Manager
AT&T Mobility
2021.12 - 2022.07
Retail Assistant Manager
AT&T Mobility
2021.10 - 2021.12
Retail Assistant Manager
AT&T Mobility
2021.04 - 2021.10
Integrated Solutions Consultant
AT&T Mobility
2016.04 - 2021.04
Sales Consultant
AT&T Mobility
2015.09 - 2016.04
Bachelor of Science - Education
Valdosta State University