Tammy Tims
Pearl River,LA
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Opera and Light-speed, with friendly and decisive approach to resolving challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Sales
Hilton Garden Inn Hotel
06.2022 - 02.2023
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Expanded customer base by targeting untapped markets through innovative lead generation tactics and follow-up mechanisms.
Assistant General Manager
Holiday Inn
09.2017 - 06.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Outside Territory Manager
BWI Companies
08.2019 - 09.2021
- Monitored market trends, competitor activities, and product developments to maintain a competitive edge in the industry..
- Conducted regular sales presentations and product demonstrations for prospective customers within assigned territory.
- Improved market share by strategically positioning products against competitors'' offerings.
- Invigorated stale accounts through consistent follow-ups, generating renewed interest from dormant clientele leading to increased revenues over time.
Education
Associate of Applied Science - Medical Billing
University of Phoenix
Tempe, AZ05.2023
Skills
- Sales training and leadership
- Revenue Growth
- Sales funnel management
- Sales team training
- Scheduling Coordination
- Sales Support
- Training and mentoring
- Initiative and Self-Motivation
- Customer service focus
- Professional Appearance
- Cash handling proficiency
- Reservation Management
- Housekeeping standards
- Guest Relations
Certification
FOOT-TRAINING with IHG ( Front Office Operations Training)
2018.
I was the loyalty champion along with winning the champion of the month.
I have also been the GSM.
Additional Information
REFERENCES UPON REQUEST
Timeline
Director of Sales
Hilton Garden Inn Hotel
06.2022 - 02.2023
Outside Territory Manager
BWI Companies
08.2019 - 09.2021
Assistant General Manager
Holiday Inn
09.2017 - 06.2022
Associate of Applied Science - Medical Billing
University of Phoenix
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