Denise Apessos
Quakertown,PA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
Work History
Line cook, Server, Front Desk, Housekeeping
Hilton Hotels Corporation
Breinigsville, Pennsylvania
04.2019 - Current
- Prepared and plated diverse menu items following Hilton's culinary standards.
- Maintained cleanliness and organization of cooking stations throughout shifts.
- Collaborated with team members to ensure timely meal service during peak hours.
- Assisted in inventory management, tracking supplies and placing orders as needed.
- Operated kitchen equipment safely, adhering to Hilton's safety protocols.
- Communicated effectively with other staff members regarding orders and menu changes.
- Followed proper food handling methods and maintained correct temperature of food products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Cleaned guest rooms to maintain high standards of cleanliness and hygiene.
- Replenished supplies such as toiletries, linens, and towels in each room.
- Organized cleaning supplies and equipment for efficient workflow and accessibility.
- Followed safety protocols to ensure a safe working environment for staff and guests.
- Provided excellent customer service in fast-paced dining environment.
- Handled cash transactions and processed payments with precision.
- Resolved customer complaints swiftly to enhance satisfaction levels.
Manager
B Social
Bethlehem, Pa
07.2024 - 01.2026
- Oversaw daily operations to ensure smooth workflow and customer satisfaction.
- Developed staff schedules to optimize resource allocation and team efficiency.
- Trained new employees on company policies and operational procedures.
- Conducted regular team meetings to address issues and enhance communication.
- Coordinated promotional events to engage customers and boost store visibility.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Server Trainer
Millers Ale House Bar and Grill
Allentown, Pa
02.2020 - 07.2024
- Trained new servers on menu items and service standards.
- Facilitated daily team meetings to discuss service improvements.
- Monitored server performance to ensure adherence to quality standards.
- Assisted management in resolving customer complaints effectively.
- Developed checklists for efficient table setup and service flow.
- Provided exceptional service to high volume of daily customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
Education
Culinary Arts & Management
Art Institute of Philadelphia
Philadelphia, PA 08.2006 - 07.2009
Culinary Arts & Hospitality
Art Institute of Pittsburgh
Pittsburgh, PA 07.2005 - 07.2006
Chichester Sr High
Boothwyn, P.a.N.O.C.C.T.I. Award, ACF. - Culinary Arts
Delaware County Technical High School
Aston Mills, PA 09.2002 - 06.2005
Culinary Arts & Hospitality
Delaware County Technical High School
Folcroft, Pa 09.2001 - 06.2002
Skills
- Customer service standards
- Staff training
- Conflict resolution
- Operational efficiency
- Time management
- Effective communication
- Leadership development
- Quality assurance
- Allergen awareness
Timeline
Manager
B Social
07.2024 - 01.2026
Server Trainer
Millers Ale House Bar and Grill
02.2020 - 07.2024
Line cook, Server, Front Desk, Housekeeping
Hilton Hotels Corporation
04.2019 - Current
Culinary Arts & Management
Art Institute of Philadelphia
08.2006 - 07.2009
Culinary Arts & Hospitality
Art Institute of Pittsburgh
07.2005 - 07.2006
N.O.C.C.T.I. Award, ACF. - Culinary Arts
Delaware County Technical High School
09.2002 - 06.2005
Culinary Arts & Hospitality
Delaware County Technical High School
09.2001 - 06.2002
Chichester Sr High