Denise Arnold
Kent,WA
Summary
Dynamic Product Specialist at Kaiser Permanente with a proven track record in enhancing customer engagement and satisfaction. Expert in product training and technical issues analysis, I led cross-functional teams to align product development with customer needs, achieving high satisfaction rates. A collaborative team player dedicated to continuous improvement and member success.
Overview
17
17
years of professional experience
Work History
Product Specialist
Kaiser Permanente
06.2018 - Current
- Trained and provided coaching to junior team members.
- Researched product's technical specifications and accurately communicated information.
- Collaborated with cross-functional teams to streamline product development processes.
- Led cross-functional teams to align product development with customer needs, achieving high satisfaction rates.
- Continually expanded knowledge of Delta Dental and Optum RX product line.
- Developed comprehensive product training materials, significantly improving team knowledge and customer support quality.
- Implemented quality control measures for product enhancements, ensuring high standards and customer satisfaction.
Membership Representative V
Kaiser Permanente
06.2008 - 06.2018
- Enhanced overall member satisfaction by processing enrollment in a timely manner to ensure member could use services day 1 of enrollment.
- Analyzed available data on member demographics to create targeted messaging relevant to each segment of our audience.
- Consistently exceeded monthly sales targets by proactively identifying upsell opportunities within existing membership base.
- Coordinated effective cross-promotional partnerships with other organizations to increase exposure and drive membership growth.
Education
High School Diploma -
Kentridge
Kent, WASkills
- Customer engagement
- Product training
- Product demonstrations
- Friendly and patient
- Organizational skills
- Collaborative team player
- Remote technical support
- Technical issues analysis
Timeline
Product Specialist
Kaiser Permanente
06.2018 - Current
Membership Representative V
Kaiser Permanente
06.2008 - 06.2018
High School Diploma -
Kentridge
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