Denise Arwood
Houston,TX
Summary
I have experience in front counter operations with focus on customer service and order processing. My strengths include food service and preparation, communication skills, customer service, and the ability to work in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front Counter Worker
Three Brothers Bakery
Houston, Texas
03.2024 - 11.2024
- Followed food service sanitation guidelines and standards to ensure proper storage and handling of products.
- Processed payments accurately and efficiently while maintaining the cash drawer.
- Demonstrated customer service skills and increased store sales by effectively promoting specials and deals.
- Expertise in pastry preparation and baking, building skills in creating freshly baked goods that are high quality.
- Cleaned and sanitized dishes and utensils at a consistent pace and keeping adequate supplies on hand for customer loads.
- Maintained customer loyalty by remembering regulars' names and orders.
Front End Associate
HomeGoods, TJX Companies
Houston, Texas
11.2022 - 01.2024
- Greeted customers to maintain a friendly environment and determined wants or needs.
- Prepared merchandise for purchase from inventory by restocking merchandise in front lanes at a quick pace.
- Handled returns and exchanges according to company policies.
- Used point-of-sale system to process cash, credit card, check and gift card payments.
- Resolved customer complaints, guided them, and provided relevant information.
- Cleaned shelves, counters and tables to maintain organized store.
- Communicated with customers on sales floor by offering assistance and improving their shopping experience.
Front Counter Worker
Tutti Fruitti Frozen Yogurt
Houston, Texas
02.2021 - 11.2022
- Followed food service sanitation guidelines by replacing dated products with new ones and properly storing products.
- Processed payments accurately and efficiently while maintaining the cash drawer.
- Independently managed store closing during solo shifts, consistently completing all tasks, including restocking, thorough cleaning, and additional responsibilities, to maintain store readiness.
- Conducted training for new team members, providing comprehensive instruction on store operations and regulations to ensure compliance and efficiency.
- Led team members in the absence of management, ensuring smooth operations and maintaining high performance standards.
Education
High School Diploma -
Cypress Falls Highschool
Houston, TX05-2020
Skills
- Efficient multitasking
- Food preparation
- Food handling safety
- Cash handling
- Customer service
- Product promotion
- Upselling strategy
- Customer inquiry resolution
- Accurate sales transactions
Contact
Houston, TX 77084
Education and Training
Houston, TX
Timeline
Front Counter Worker
Three Brothers Bakery
03.2024 - 11.2024
Front End Associate
HomeGoods, TJX Companies
11.2022 - 01.2024
Front Counter Worker
Tutti Fruitti Frozen Yogurt
02.2021 - 11.2022
High School Diploma -
Cypress Falls Highschool