Denise Barnes
3212 Teepe Ct,MO
Summary
Diligent Patient Account Representative with background in managing patient accounts and resolving billing issues. Successfully facilitated communication between patients and insurance companies, ensuring accurate and timely processing of claims. Demonstrated strong analytical skills and attention to detail in financial record-keeping and patient support.
Overview
17
17
years of professional experience
Work History
Appointment Scheduler
Cass Regional Medical Center
12.2024 - 07.2025
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Patient Account Representative
Liberty Hospital
05.2022 - 12.2024
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Demonstrated adaptability in navigating complex payer guidelines to maximize reimbursement opportunities for the organization.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
Patient Service Representative
Human Arc/ Centauri
04.2015 - 08.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust.
- Built and maintained positive working relationships with patients and staff.
Shipping Coordinator
MAST Technologies
03.2008 - 09.2014
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
Education
Associate of Arts - Esthetician
Heritage College
10-2012
Skills
- Medical Billing Understanding
- Insurance collaboration
- Codes reviewing
- Problem-solving abilities
- Customer Service
- Communication Skills
- Remote work capabilities
- Accuracy and precision
Timeline
Appointment Scheduler
Cass Regional Medical Center
12.2024 - 07.2025
Patient Account Representative
Liberty Hospital
05.2022 - 12.2024
Patient Service Representative
Human Arc/ Centauri
04.2015 - 08.2022
Shipping Coordinator
MAST Technologies
03.2008 - 09.2014
Associate of Arts - Esthetician
Heritage College
Similar Profiles
Louis MankerLouis Manker
Central Supply Technician at Cass Regional Medical CenterCentral Supply Technician at Cass Regional Medical Center
Stacey O'ReillyStacey O'Reilly
Inpatient Nurse Manager Med Surg and ICU at Cass Regional Medical CenterInpatient Nurse Manager Med Surg and ICU at Cass Regional Medical Center
Kelley SnyderKelley Snyder
Registered Nurse at Cass Regional Medical CenterRegistered Nurse at Cass Regional Medical Center
Serenity NapierSerenity Napier
Direct Care Worker at ALPHA ServicesDirect Care Worker at ALPHA Services
Destiny LopezDestiny Lopez
Rainbow at Sales ServiceRainbow at Sales Service