Trinity Small

- Coordinated the scheduling, rescheduling, and cancellation of patient appointments to ensure smooth operations.

- Inputted insurance information, demographic details, and health histories into the patient database with attention to accuracy.

- Ensured the confidentiality and protection of patient information by adhering to strict HIPAA guidelines.

- Provided patients with clear information regarding their financial responsibilities prior to the delivery of services.

- Monitored voicemail messages and followed up with patients to address their inquiries and needs.

- Answer incoming calls from clients and guide them through the completion of intake forms and required documentation.

- Conduct comprehensive evaluations to establish clients' eligibility for benefits or services.

- Assess cases, screen potential clients, and collaborate with attorneys to ensure the firm can represent them effectively.

- Provide complimentary case evaluations to confirm whether clients meet the established criteria for case qualifications.

- Expertly verify patient insurance and efficiently collect co-payments.
- Schedule patient appointments seamlessly based on physicians’ availability.
- Maintain strict confidentiality of all medical, personal, and financial information pertaining to patients.
- Skillfully manage all incoming referrals and documentation for new patients.
- Coordinate effectively with providers to ensure timely patient appointments.
- Thoroughly review patient paperwork packets and create comprehensive New Patient charts.
- Proactively perform or assist with non-clinical duties as assigned by the supervisor.

- Delivered precise ETA updates to customers awaiting service.

- Followed up with customers after completion of job to ensure satisfaction with results.

- Coordinated repairs to effectively restore service and maintain schedules.

- Complied with company safety protocols while executing roadside work activities.

- Efficiently dispatched service providers to meet the needs of our members.