Denise Brooks

Walmart

09.2015 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Met customer service goals and exceeded customer expectations.
Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
Handled cash transactions with accuracy and integrity, ensuring proper cash handling procedures were followed.
Managed high-volume transaction periods calmly and efficiently while maintaining exceptional levels of accuracy.
Connected callers with appropriate professional, departments.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Handled sensitive customer information with discretion, maintaining confidentiality at all times.

Summary