Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Brown

Conway ,AR

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

6
6
years of professional experience

Work History

Local Office Administrative

DHS Group
Little Rock, AR
02.2024 - Current
  • Provided customer service support in a professional manner.
  • Followed up with clients to ensure timely renewal of benefits or services.
  • Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
  • Analyzed financial information provided by applicants to verify income levels.

Charge Back Customer Service Rep

FIS
Little Rock, AR
10.2022 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Recommended punitive action on fraudulent claims.
  • Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.

Customer Service Representative

ST Marys care center
Atkinson, WI
01.2018 - 07.2020
  • Greeted patients upon arrival and answered any questions they had about their visit.
  • Scheduled appointments for patients using the electronic health records system.
  • Assisted in checking patient's insurance eligibility prior to their appointment.
  • Collected payments from patients and entered them into the billing system accurately.

Education

Associate of Applied Science - Medical Billing And Coding Specialist

Ultimate Medical Academy - Clearwater
Clearwater, FL
09-2024

General

Lafollete
Madison
06-2003

Skills

  • Claims Processing
  • Medical terminology knowledge
  • Insurance Verification
  • Appointment Scheduling
  • Quality Assurance
  • Multitasking and Organization
  • Registration and Admissions
  • Customer Service
  • Problem-Solving
  • HIPAA Compliance

Timeline

Local Office Administrative

DHS Group
02.2024 - Current

Charge Back Customer Service Rep

FIS
10.2022 - 12.2023

Customer Service Representative

ST Marys care center
01.2018 - 07.2020

Associate of Applied Science - Medical Billing And Coding Specialist

Ultimate Medical Academy - Clearwater

General

Lafollete
Denise Brown