Denise Brown
Conway ,AR
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
Local Office Administrative
DHS Group
Little Rock, AR
02.2024 - Current
- Provided customer service support in a professional manner.
- Followed up with clients to ensure timely renewal of benefits or services.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Analyzed financial information provided by applicants to verify income levels.
Charge Back Customer Service Rep
FIS
Little Rock, AR
10.2022 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Recommended punitive action on fraudulent claims.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
Customer Service Representative
ST Marys care center
Atkinson, WI
01.2018 - 07.2020
- Greeted patients upon arrival and answered any questions they had about their visit.
- Scheduled appointments for patients using the electronic health records system.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Collected payments from patients and entered them into the billing system accurately.
Education
Associate of Applied Science - Medical Billing And Coding Specialist
Ultimate Medical Academy - Clearwater
Clearwater, FL09-2024
General
Lafollete
Madison06-2003
Skills
- Claims Processing
- Medical terminology knowledge
- Insurance Verification
- Appointment Scheduling
- Quality Assurance
- Multitasking and Organization
- Registration and Admissions
- Customer Service
- Problem-Solving
- HIPAA Compliance
Timeline
Local Office Administrative
DHS Group
02.2024 - Current
Charge Back Customer Service Rep
FIS
10.2022 - 12.2023
Customer Service Representative
ST Marys care center
01.2018 - 07.2020
Associate of Applied Science - Medical Billing And Coding Specialist
Ultimate Medical Academy - Clearwater
General
Lafollete