Denise Brown

• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Ordered all office supplies and kept check on inventory levels.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Developed close working relationships with front office and back office staff.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Oversaw accounting, budgeting, and financial reporting.
• Addressed and remedied all patient or team member issues.
• Provided supervision and management to team of support personnel.

Executed all front desk operations, including check-in and check-out processes.

Managed scheduling to ensure efficient appointment flow for patients.

Transcribed correspondence and medical reports for cardiologists with high accuracy.

Coordinated billing processes for providers, delivering information to billing specialists at Saint Thomas Heart.