Denise Brown
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Concourse Lead
Prospect/ Unified
Pax
05.2023 - Current
- Executed day-to-day duties with accuracy and efficiency, ensuring operational smoothness.
- Proposed innovative ideas and solutions that improved team collaboration and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.. Helped wheelchair pax on and off plane ..
Restaurant Shift Manager
McDonald's Restaurant
Danville
05.2017 - 11.2020
- Supervised daily operations to ensure efficient service delivery.
- Trained new staff on restaurant policies and customer service techniques.
- Managed inventory levels and ordered supplies as needed for smooth operations.
Customer Service Representative
Rainbow Fashion
Chicago
12.2007 - 03.2016
- Provided exceptional customer support through phone and in-person interactions.
- Resolved customer inquiries and complaints with effective communication techniques.
- Processed returns and exchanges efficiently, adhering to company policies.
Shift Manager
Checkers Restaurant
Chicago
02.2000 - 12.2007
- Provided coaching and guidance to team members when necessary to improve performance.
- Supervised daily operations and ensured compliance with food safety standards.
- Trained and mentored new staff on service protocols and customer engagement.
- Managed inventory levels and coordinated supply orders for kitchen needs.
Education
John Marshall Harlan
Chicago, ILSome College (No Degree) - Accounting And Finance
Daley College
7601 Cecerio , ILTimeline
Concourse Lead
Prospect/ Unified
05.2023 - Current
Restaurant Shift Manager
McDonald's Restaurant
05.2017 - 11.2020
Customer Service Representative
Rainbow Fashion
12.2007 - 03.2016
Shift Manager
Checkers Restaurant
02.2000 - 12.2007
John Marshall Harlan
Some College (No Degree) - Accounting And Finance
Daley College