Denise Burnett
Kings Mountain,NC
Summary
Driven hospitality professional with a strong work ethic and exceptional customer service skills, honed at Dunkin' Donuts. Skilled in cash handling and guest engagement, consistently enhancing customer satisfaction and operational efficiency. Proven ability to lead teams and resolve issues, contributing to a 15% increase in repeat business through attentive and proactive service.
Overview
5
5
years of professional experience
Work History
Server
238 Cherokee Grill
Kings Mountain, NC
06.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Efficiently managed multiple tables, balancing service speed and attentiveness.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Assisted in training new servers on menu items and service protocols.
- Resolved guest complaints professionally, fostering repeat business and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
Server
Milano's Italian Restaurant Pizza And Bar
Gastonia, NC
02.2024 - 06.2024
- Maintained cleanliness and organization of dining area to enhance overall ambiance.
- Processed customer payments accurately using point-of-sale systems.
- Adapted quickly to changing customer demands during peak hours, maintaining high service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assistant Manager
Dunkin' Donuts
Mount Holly, NC
01.2023 - 01.2024
- Assisted in training new team members on operational procedures and customer service standards.
- Coordinated daily inventory management to ensure product availability and minimize waste.
- Monitored compliance with health and safety regulations, maintaining a safe work environment.
- Enhanced customer satisfaction by resolving complaints and ensuring quality service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Barista
Starbucks/Target
Gastonia, NC
07.2021 - 01.2023
- Crafted high-quality espresso beverages and specialty drinks to exceed customer expectations.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new baristas on beverage preparation techniques and company policies for consistency.
- Managed inventory levels, restocked supplies, and minimized waste through efficient resource use.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Implemented suggestions for menu improvements based on customer feedback to drive sales.
- Assisted in creating a positive store atmosphere through effective communication and teamwork.
Education
No Degree - Administrative Assistance
Gibbs College
Providence, RI06-1998
High School Diploma -
Central High School
Providence, RI06-1992
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
Timeline
Server
238 Cherokee Grill
06.2024 - Current
Server
Milano's Italian Restaurant Pizza And Bar
02.2024 - 06.2024
Assistant Manager
Dunkin' Donuts
01.2023 - 01.2024
Barista
Starbucks/Target
07.2021 - 01.2023
No Degree - Administrative Assistance
Gibbs College
High School Diploma -
Central High School