Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Burris

Las Vegas,NV

Summary

I have been with The Home Depot since 10/04/1993. I have had numerous positions that will be an asset to this position. I was the Pro Desk Supervisor and when I transferred to another store some of my Pro Accounts would travel past other Home Depots to be able to work with me. My number one priority is Customer Service. I have great satisfaction when I help a customer with their needs and also meet or go above their expectations.

Overview

5
5
years of professional experience

Work History

Customer Order Specialist

The Home Depot Inc
Las Vegas, NV
10.2020 - Current
  • Assisted customers by walking through online ordering processes.
  • Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
  • Monitored orders and delivered status updates to customers regarding arrivals.
  • Contacted vendors to determine shipping dates and availability for specific items to notify customers.
  • Positively engaged with customers to understand needs and responded appropriately to questions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Maintained customer accounts and relationships.
  • Cultivated and strengthened account relationships to achieve and exceed company targets.

Pro Account Sales Associate

The Home Depot Inc
Las Vegas, NV
12.2019 - 10.2020
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Also met with Christ Consulting in Las Vegas NV at Red Rock Basin with another Rep from another retailer in Las Vegas and brought some of our Vendor Rep's from SImpson Strong Tie and Also Capital Lumber to help with info on what was needed to complete the new boardwalk. They chose to go with me due to the fact that I went above and beyond bringing the vendor reps in and also as it was a female ran company they said was also a reason they chose me. That ended up bringing our store over a total of 350,000 sale for a new Trex Boardwalk in Calico Basin in the Red Rocks.

Pro Desk Supervisor

The Home Depot Inc
Las Vegas, NV
07.2009 - 03.2011
  • Worked closely with all Pro's and explained all the Benefits of Pro Xtra and all other Benefits offered by Pro desk for our professionals. Would Prospect throughout the store and also outside the store to explain all the benefits of using The Home Depot Pro Desk services. Had Pro Events with Vendors participation to help our Pro's see other products available from The Home Depot.

Education

High School Diploma -

Rubidoux High School
Jurupa Valley, CA
06.1983

Skills

  • Accurate Recordkeeping
  • POS Systems
  • Collaborative Environments
  • Customer Account Review
  • Administrative Support
  • Credit and Debt Card Processing
  • Best Practices Management
  • Consultative Sales Approach
  • Sales Systems
  • Materials Movement
  • Online Systems
  • Promotions Programs

Timeline

Customer Order Specialist

The Home Depot Inc
10.2020 - Current

Pro Account Sales Associate

The Home Depot Inc
12.2019 - 10.2020

Pro Desk Supervisor

The Home Depot Inc
07.2009 - 03.2011

High School Diploma -

Rubidoux High School

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Denise Burris