Denise Bursey
Las Vegas,NV
Summary
Focused Advanced Licensed Aesthetician with 3 years of experience in multiple skin and body treatments. Successful at connecting with patients to promote services and comfort. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Call Center Representative
Skin and Cancer Institute
Las Vegas, NV
08.2024 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Managed patient records electronically using practice management software.
- Coordinated with other healthcare professionals to provide comprehensive care for each patient.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Advanced Licensed Aesthetician
Las Vegas Skin and Cancer Clinics
Henderson, NV
12.2021 - 10.2023
- Performed skin analysis and recommended appropriate treatments.
- Provided micro-needling radiofrequency, exfoliation, extractions, chemical peels, IPL/LHR, and microdermabrasion services.
- Assisted clients in selecting products to maintain their skin health.
- Maintained a clean and sanitary environment for all aesthetic services.
- Educated clients on proper skin care techniques and product knowledge.
- Provided deep cleansing facials, exfoliation, extractions, chemical peels, and microdermabrasion services.
- Utilized advanced skincare devices such as LED light therapy and radio frequency machines for anti-aging treatments.
- Recommended lifestyle changes that would benefit overall skin health.
- Carried out dermaplaning procedures using a scalpel blade to gently remove dead skin cells from the surface of the epidermis.
- Prepared monthly reports detailing sales performance metrics.
- Attended regular training courses to stay abreast of industry trends.
- Delivered gentle hair removal using wax and laser methods.
- Trained new staff on range of spa services offered.
- Designed customized facial and body treatments meeting individual client needs.
- Eliminated or reduced appearance of fine lines and spots with appropriate products.
Medical Assistant
Las Vegas Skin and Cancer Clinics
Las Vegas, NV
07.2003 - 12.2021
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Scheduled appointments for patients via phone and in person.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Education
Nevada State Board of Cosmetology - Advanced Aesthetician
Euphoria Institute of Beauty Arts & Sciences
Summerlin12.2021
Medical Assistant/Phlebotomy Certificate
The Academy of Healing Arts
Las Vegas, NV03-2009
High School Diploma -
Rincon High School
Tucson, AZ05-1999
Skills
- Client Consultations
- Customer Service
- Relationship Building
- Team Leadership
- Dependable and Responsible
- Cleaning and Sanitizing
- Postoperative Skincare
- Verbal and Written Communication
- Outstanding Client Care
- Creative Thinking
- Electronic Medical Records Knowledgable
References
References available upon request.
Timeline
Call Center Representative
Skin and Cancer Institute
08.2024 - Current
Advanced Licensed Aesthetician
Las Vegas Skin and Cancer Clinics
12.2021 - 10.2023
Medical Assistant
Las Vegas Skin and Cancer Clinics
07.2003 - 12.2021
Nevada State Board of Cosmetology - Advanced Aesthetician
Euphoria Institute of Beauty Arts & Sciences
Medical Assistant/Phlebotomy Certificate
The Academy of Healing Arts
High School Diploma -
Rincon High School
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