Denise Byczek
La Vernia,TX
Summary
Accomplished Executive Director of Human Resources offering sixteen years of comprehensive experience developing HR functions, cultivating positive work environment and collaborating with all levels of management. Expertise in planning and managing employee and labor relations and developing and communicating company-wide policies and procedures. Goal-oriented and personable professional committed to improving talent acquisition and increasing organizational effectiveness.
Overview
27
27
years of professional experience
Work History
Director of Human Resources & Employee Relations
Planned Parenthood Of The Pacific Southwest
San Diego, CA
01.2006 - Current
- Structured compensation and benefits according to market conditions and budget demands.
- Developed succession plans and promotion paths for staff.
- Liaised between multiple business divisions to improve communications.
- Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Tracked and reported metrics to identify trends and establish goals to meet business needs.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Provided guidance and consultation to district managers to identify strategies to meet short and long-term business needs.
- Designed employee engagement strategies to improve morale, retain talent and maintain business continuity.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Drafted and implemented policies, procedures and employee handbook for over 700 employees.
Librarian
Ramona Unified School District
Ramona, CA
12.2004 - 05.2005
- Drove expansion of library collections and programs in response to student and faculty needs and special requests.
- Researched, planned and set up attractive and informative library exhibits.
- Trained three library staff to manage book and media loan procedures at circulation desk.
- Repaired or replaced damaged items to maintain continuity of service.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Instructed students on research techniques and use of online resources.
- Planned and submitted grants for school budget
Customer Service Representative Supervisor
New York Times Co
Chicago, IL
01.1992 - 12.1993
- Recruited, hired, trained and supervised staff of 10 and implemented mentoring program that offered positive employee engagement.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Service Representative
Boise Cascade Office Products
Kansas City, MO
02.1988 - 07.1991
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
- Optimized customer support by establishing collaborative service environment.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided back up for customer service managers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Implemented and developed customer service training processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Customer Service Representative
AVI Bubble Wrap
Chicago, IL
01.1985 - 11.1987
- Provided primary customer support to internal and external customers.
- Prepared invoices and orders for the shipping department
- Calculated bubble need based on customer orders
- Worked with sales department to anticipate ordering needs
Renovation Supervisor/Guest Services
Hilton Hotels Worldwide
Chicago, IL
02.1983 - 03.1985
- Trained junior team members in customer service strategies and property policies.
- Developed and implemented strategies to improve guest experiences through renovation and updated facilities
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Created and delivered effective training materials and courses.
- Generated daily reports for front desk and room services to meet the guest arrivals and departures.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised team of 15-20 housekeepers and facility renovators and helped to resolve issues arising during shifts.
Education
Associate of Science - Certificate of Human Resources Management
University of Phoenix
San DiegoBachelor of Science - Health Administration
University of Phoenix
San Diego05.2007
Skills
- Conflict Resolution
- Administering Disciplinary Procedures
- Budget Administration
- Cross Functional Collaboration
- Relationship Building
- Performance Management Systems
- Policy Improvement Recommendations
- Employee Relations Oversight
- Human Resources Allocation
- Exit Interviews and Processes
- Advising Department Managers
- Analyzing and Modifying Compensation
- Employee Handbook Development
- Employee Engagement Strategies
- Human Resources Operations
Timeline
Director of Human Resources & Employee Relations
Planned Parenthood Of The Pacific Southwest
01.2006 - Current
Librarian
Ramona Unified School District
12.2004 - 05.2005
Customer Service Representative Supervisor
New York Times Co
01.1992 - 12.1993
Customer Service Representative
Boise Cascade Office Products
02.1988 - 07.1991
Customer Service Representative
AVI Bubble Wrap
01.1985 - 11.1987
Renovation Supervisor/Guest Services
Hilton Hotels Worldwide
02.1983 - 03.1985
Associate of Science - Certificate of Human Resources Management
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix