Denise Camposano
El Paso,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TEKsystems
El Paso, TX
08.2024 - Current
- Resolved customer inquiries efficiently through phone and email communication, ensuring high satisfaction levels.
- Implemented feedback mechanisms to gather customer insights, contributing to service improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Housekeeping
Deployed Services
El Paso, TX
09.2023 - 09.2024
- Helped maintain a clean environment for residents being processed.
- Helped border patrol, porters, with any residents needs.
- Helped maintain a clean environment throughout both site A and B.
- Worked as a team with fellow employees to meet our goals of the day.
Call Center Representative
InteLogix
El Paso, TX
06.2023 - 09.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized phone etiquette to answer inquiries from customers quickly and effectively.
Server and Bartender
Cabo Joes
El Paso, TX
02.2022 - 06.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers and specialty drinks.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
Cashier/Customer Service
JCPenney
Westminster, CO
10.2021 - 01.2022
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Hostess and Server
Ojos Locos Sports Cantina
El Paso, TX
10.2020 - 08.2021
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with hosts, bus person, and cook to serve up food and beverage options.
- Provided exceptional service to high volume of daily customers.
- Entered customers food orders and drink orders into POS systems.
Hostess
Twin Peaks
El Paso, TX
08.2020 - 10.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners, and bussers to keep dining room presentable and ready for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Delivered outstanding service and support from initial interaction to final departure maintaining loyal clientele.
Education
Highschool diploma - undefined
Burgess Highschool
El Paso, TX06.2021
Skills
- Customer service
- Communication skills
- Restaurant experience
- Food service
- Time management
- Guest services
- English
- Microsoft word
- Leadership
- Fast learner
Timeline
Customer Service Representative
TEKsystems
08.2024 - Current
Housekeeping
Deployed Services
09.2023 - 09.2024
Call Center Representative
InteLogix
06.2023 - 09.2023
Server and Bartender
Cabo Joes
02.2022 - 06.2023
Cashier/Customer Service
JCPenney
10.2021 - 01.2022
Hostess and Server
Ojos Locos Sports Cantina
10.2020 - 08.2021
Hostess
Twin Peaks
08.2020 - 10.2020
Highschool diploma - undefined
Burgess Highschool