Denise Carrera
Yonkers
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee while fostering positive work environments
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Yonkers
06.2024 - Current
- Supervised daily operations and ensured adherence to company standards.
- Coordinated shift schedules to optimize staffing efficiency.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Monitored staff performance to ensure quality standards were met.
- Developed strategies for improving operational efficiency and customer service levels.
- Coached team members to increase productivity and reduce workplace incidents .
- Enforced customer service standards and resolved customer problems to uphold quality service.
Lead Supervisor
Ralph Lauren
Manhattan
07.2021 - 05.2024
- Improved team efficiency by streamlining processes and implementing new workflows.
- Increased project completion rates by prioritizing tasks and effectively delegating responsibilities to team members.
- Developed comprehensive training programs for new employees, increasing overall productivity levels.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Supervised daily operations to ensure high-quality service and brand standards.
- Coordinated inventory management to maintain stock levels and product availability.
Crew Trainer
Cava
Manhattan
03.2020 - 05.2021
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Sales Associate
American Eagle Outfitters, Inc
Manhattan
10.2018 - 03.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Certified Trainer
Chipotle Mexican Grill
Manhattan
03.2018 - 01.2020
- Improved learning outcomes by designing and delivering engaging Certified Trainer courses.
- Enhanced trainee retention rates through personalized coaching and supportive feedback.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
Education
Bachelor of Science - Health And Nutrition
Arizona State University
Tempe, AZSkills
- Team Management
- Strategic Planning
- Inventory Control
- Team leadership
- Problem Solving
- Adaptability
- Business Development
- Food safety
- Training and development
Timeline
Shift Supervisor
Starbucks
06.2024 - Current
Lead Supervisor
Ralph Lauren
07.2021 - 05.2024
Crew Trainer
Cava
03.2020 - 05.2021
Sales Associate
American Eagle Outfitters, Inc
10.2018 - 03.2020
Certified Trainer
Chipotle Mexican Grill
03.2018 - 01.2020
Bachelor of Science - Health And Nutrition
Arizona State University