Denise Castillo
Clovis,NM
Summary
Skilled and compassionate professional worker with a proven track record at Ambercare Home Health, adept in case management and bilingual communication. Excelled in enhancing client satisfaction through meticulous documentation and compassionate care. Demonstrated expertise in HIPAA compliance and Microsoft Office, significantly contributing to continuous quality improvement and team-oriented environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
8
8
years of professional experience
Work History
Service Coordinator/Recruiter Specialist
Ambercare Home Health
Clovis, NM
04.2020 - 01.2025
- Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
- Ensure all employee records are current, and in compliance.
- On-board, orientation and train new branch administrative, and caregiver employees.
- Ensure WOTC applications, Forms I-9 and any other applicable paperwork is completed timely for each new employee.
- Set up training for all new and current employees. May oversee or facilitate classes including quarterly in-service meetings.
- Coordinate Internal Audit Responses to the Contracts
- Supervises monthly Service Monitoring Calls with state Department on Aging
- Files APS Reports and Critical Incident Reports.
- Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
- Maintains a high degree of confidentiality at all times due to access to sensitive information
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
- Follows all Medicare, Medicaid, and HIPAA regulations and requirements
- Abides by all regulations, policies, procedures and standards
- Submitted fingerprint paperwork for new hires to obtain a background clearance.
- Performs other duties as assigned
Quality Assurance Specialist
Ambercare Home Health
Clovis, NM
10.2019 - 04.2020
- Maintain positive internal and external customer service relationships
- Maintains open lines of communication
- Plans and organizes work effectively and ensures its completion
- Meets all productivity requirements
- Demonstrates team behavior and promotes a team-oriented environment
- Actively participates in Continuous Quality Improvement
- Represents the organization professionally at all times
- Intakes
- Case management
Caregiver
Ambercare Home Health
Clovis, NM
09.2016 - 10.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Drove clients to doctors' appointments and social outings.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assisted clients with maintaining good personal hygiene.
- Assisted with meal planning to meet nutritional plans.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Built strong and trusting rapport with clients and loved ones.
Education
Phlebotomy Certificate
Phlebotomy, Southwest
Albuquerque, NM03-2016
Health Care Assistant
Clovis Community College
Clovis, NM12-2013
Cosmetology
Yuba City College
Yuba City, CA08-2006
High School Diploma -
Clovis High School
Clovis, NM05-1994
Skills
- Case Management
- Intakes
- Bilingual
- Documentation
- Compassionate client care
- Hardworking
- Detail Orientated
- Able to prioritize
- Customer service
- OSHA Universal Precautions
- Microsoft Office
- Software programs
- Able to prioritize
- Care plan adherence
- HIPAA compliance
- Complex Problem-solving
Timeline
Service Coordinator/Recruiter Specialist
Ambercare Home Health
04.2020 - 01.2025
Quality Assurance Specialist
Ambercare Home Health
10.2019 - 04.2020
Caregiver
Ambercare Home Health
09.2016 - 10.2019
Phlebotomy Certificate
Phlebotomy, Southwest
Health Care Assistant
Clovis Community College
Cosmetology
Yuba City College
High School Diploma -
Clovis High School
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