DENISE CHRISTIAN
Wilmington,NC
Summary
Dedicated healthcare professional with expertise in coordinating patient care from intake to discharge, optimizing clinic workflows, and supporting high-volume medical teams. Adept at building rapport with diverse patient populations, resolving concerns promptly, and ensuring compliance with HIPAA and healthcare regulations. Skilled in medical record management, insurance verification, and patient education, with a strong commitment to improving patient satisfaction and care outcomes. Recognized for improving patient satisfaction scores and reducing appointment wait times through proactive scheduling and follow-up.
Overview
26
26
years of professional experience
Work History
Patient Access Coordinator
Costal Horizon
Wilmington, NC
03.2023 - Current
- Coordinated patient care activities and managed patient needs
- Developed and implemented care plans
- Communicated with medical staff and other healthcare professionals to ensure quality care
- Provided support and guidance to patients and their families
- Assisted with scheduling appointments and arranging transportation for patients
- Monitored and documented patient progress and response to treatment
- Facilitated communication between patients and healthcare providers Assisted with insurance and billing issues
Patient Financial Coordinator
Bronx Lebanon Hospital
Bronx, NY
04.2012 - 01.2023
- Oversaw budgeting, financial reporting, and auditing to ensure accuracy and compliance.
- Ensured insurance verification and authorization for inpatient admissions and assisting patients with financial responsibility.
- Provided financial counseling to patients and their families, explaining insurance benefits, and setting up payment plans.
- Prepared and submitted insurance claims, monitoring outstanding claims, and ensuring timely payments.
- Reconciled bank statements, managing accounts payable and receivable, and preparing financial reports for decision-making.
Customer Service Representative
Verizon Wireless
WILMINGTON
01.2000 - 03.2010
- Delivered exceptional customer experiences by resolving inquiries and addressing concerns with thorough product knowledge.
- Coordinated cross-functional communication to streamline issue resolution, enhancing overall customer satisfaction and loyalty.
- Managed conflict resolution effectively, turning negative experiences into positive outcomes for customers and the company.
- Developed training materials for new representatives to ensure consistent delivery of service excellence standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate's Degree - Business Administration
Dominican College
Blauvelt, NYSkills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
Timeline
Patient Access Coordinator
Costal Horizon
03.2023 - Current
Patient Financial Coordinator
Bronx Lebanon Hospital
04.2012 - 01.2023
Customer Service Representative
Verizon Wireless
01.2000 - 03.2010
Associate's Degree - Business Administration
Dominican College
work
CUSTOMER SERIVCE
VERIZON
WILMINGTON NC