Summary
Overview
Work History
Education
Skills
Timeline
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Denise Cole

Denise Cole

Harker Heights

Summary

Efficient barista and coffee fanatic with years of customer service experience in diverse face-to-face settings. Quick learner and multitasker ready to combine my love for coffee and knack for customer service to increase your customer base and provide a valuable and unique experience for every guest at Starbucks.

Overview

10
10
years of professional experience

Work History

Travel Agent

Magical Vacation Planner
01.2021 - Current
  • Arrange travel accommodations for groups, couples, executives, and special needs clients.
  • Design personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increase client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provide exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provide clients with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintain detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Generate repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
  • Customize group travel packages that meet diverse needs and interests, leading to successful and memorable trips.

Personal Banker II

First National Bank
10.2020 - 03.2021
  • Advised clients on financial services and resolved issues
  • Pursued prospective customers to expand services and products offered
  • Provided advisory services for clients regarding available financial services
  • Accountable for personal achievement of monthly new account production
  • Sold and prepared money orders, cashiers checks, bank-to-bank wires and certificate of deposits
  • Examined cash carefully to guard against acceptance of counterfeit checks and identification
  • Processed deposits and pay out funds in accordance with bank procedures, recorded all transactions accurately and balanced each day’s operations
  • Performed other tasks requested by supervisors as they related to the bank and its functions
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Senior Teller/ Branch Mentor

Fort Hood National Bank
06.2017 - 01.2019
  • Supervised a teller line that processed a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments
  • Assisted tellers with more complex tasks, made exceptions and gave approvals via case by case situations
  • Backed up tellers and performed teller duties as needed during peak hours
  • Opened accounts and CD’s with accuracy
  • Was responsible for vaults, ordering cash, reporting and balancing of cash drawer
  • Helped managed the branch currency levels, tracked currency shipments and deliveries
  • Supervised each teller’s daily reconciliation
  • Became certified in mentoring incoming employees
  • Ensured that tellers are trained and comply with all regulatory and security policies and procedures
  • Practiced proper opening and closing procedures
  • Assisted in audits
  • Performed multiple aisle selling
  • Attended several briefings giving financial guidance and engaging with potential account holders
  • Helped keep marketing products up to date
  • Answered or made calls to clients to learn about and address their needs, complaints, or other issues with products
  • Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
  • Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.

Supervisor/ Certified Barista Trainer

Starbucks
07.2016 - 05.2017
  • Greeted customers and delivered legendary customer service to all customers
  • Provided customers with information on favorite coffee blends
  • Took orders and mentioned promotions that would interest customers
  • Gave samples of popular coffee blends to create sales opportunities
  • Brewed coffee per instructions while ensuring that each brew conforms to the standards set by Starbucks
  • Served brewed coffee and asked for feedback to maximize satisfaction
  • Handled payments for coffee sold and tender the change
  • Followed the Starbucks merchandising and signing standards
  • Made sure that coffee brewing equipment was cleaned, sanitized and adequately maintained on a constant basis
  • Anticipated customer and store needs by constantly evaluating environment and customers for cues
  • Made sure that coffee blends were stored in a safe manner
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Co-Manager/Hourly Associate

Journeys Kidz
11.2015 - 06.2016
  • Cultivated a customer-focused shopping environment by greeting all customers in a friendly manner
  • Operated a POS system/register concerning cash, check and credit card transactions, and dropped off deposits
  • Supervised co-workers each shift and made sure goals were met and duties were done
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Kept store organized and clean
  • Alerted customers on upcoming sales events and promotions
  • Practiced loss prevention in accordance with company policies
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.

Education

Political Science

Columbia College
Columbia, MO

Diploma -

Waynesville Senior High School
Waynesville, MO
01.2011

Skills

  • Product knowledge
  • Customer service
  • Interpersonal skills
  • Multi-tasking
  • Organized
  • Time management

Timeline

Travel Agent

Magical Vacation Planner
01.2021 - Current

Personal Banker II

First National Bank
10.2020 - 03.2021

Senior Teller/ Branch Mentor

Fort Hood National Bank
06.2017 - 01.2019

Supervisor/ Certified Barista Trainer

Starbucks
07.2016 - 05.2017

Co-Manager/Hourly Associate

Journeys Kidz
11.2015 - 06.2016

Political Science

Columbia College

Diploma -

Waynesville Senior High School

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Denise Cole