Denise Colunga
HESPERIA
Summary
Results-driven sales leader with over 15 years of experience in retail. Expertise in merchandising, team training, and operational efficiency. Committed to fostering a customer-centric environment that drives sales and enhances brand loyalty.
Overview
22
22
years of professional experience
Work History
Sales Clerk
Fast Fix Jewelry and Watch Repairs
Victorville, CA
07.2021 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed sales transactions efficiently using point-of-sale systems.
- Perform watch battery replacement and fine jewelry cleaning.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Monitored jewelry repair tracking to ensure timely completion of services for customers.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
Seasonal Worker Sales Associate
Victoria's Secret & PINK
Victorville, CA
10.2020 - 12.2020
- Delivered exceptional customer service to enhance shopping experience during peak seasonal periods.
- Assisted in visual merchandising to align with brand standards and attract customer engagement.
- Collaborated with team members to maintain stock levels and ensure product availability on sales floor.
- Implemented efficient checkout processes, reducing wait times and improving overall customer satisfaction.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
Softlines Lead
Sears
Victorville, CA
04.2004 - 02.2020
- Led softlines team to enhance customer service and sales performance.
- Developed training programs for new associates to improve product knowledge and sales techniques.
- Streamlined inventory management processes to reduce stock discrepancies and improve accuracy.
- Collaborated with merchandising teams to optimize product displays and increase floor traffic.
- Oversaw price adjustments for merchandise according to company guidelines while minimizing profit margin erosion over time.
- Managed daily operations of the softlines department, delegating tasks efficiently and ensuring smooth workflows for optimal productivity.
- Trained new employees on company policies, product knowledge, and sales techniques to ensure consistent performance across the team.
Education
High School Diploma -
Slover Mt, High School
Colton, CASkills
- Goal oriented
- Cash register operation
- Organization
- Sales expertise
- Merchandising
- Sales promotions
Timeline
Sales Clerk
Fast Fix Jewelry and Watch Repairs
07.2021 - Current
Seasonal Worker Sales Associate
Victoria's Secret & PINK
10.2020 - 12.2020
Softlines Lead
Sears
04.2004 - 02.2020
High School Diploma -
Slover Mt, High School