Denise Cruz
Duvall,WA
Summary
I have been a travel consultant for many years. I am passionate about travel and love helping people with their travel plans. I place a high value on good customer service and attention to detail. I have also received numerous awards for high sales. Travel planning is something I love to do.
Overview
24
24
years of professional experience
Work History
Travel Consultant
Wyndham Vacation Ownership
Redmond, WA
2009.10 - 2020.01
- As an agent for Wyndham Vacation Ownership, formerly Worldmark By Wyndham Travel, I handled calls from owners needing assistance with travel plans. This included airline bookings, car and hotel reservations and many cruise reservations.
- It has always been a goal to find just what the client was looking for. This would include the best price for the trip they desired, as well as the best schedule and value.
- Wyndham Vacation Ownership was a very busy call center. I aimed for one call resolution if possible. This job started working in the call center. Remote work did become available soon after I started. I worked remotely for ten years.
- Accurate listening skills, detailed review of itineraries, knowledge of foreign and domestic travel requirements are a few important requirements to successfully help clients with travel.
- At Wyndham Vacation Ownership, we used the airline reservation system, and numerous other platforms for bookings.
Travel Consultant
American Express
Redmond, WA
2000.02 - 2008.12
- American Express Travel in Redmond was a storefront travel agency that handled many repeat clients, as well as walk in clients. I had a combination of leisure travelers, as well as corporate travelers.
- I helped build profiles with each person's preferences, mileage numbers and loyalty numbers.
- Reservations made at American Express were both face to face, in person planning as well as telephone planning.
- I helped organize some group travel for organizations and also group cruises.
- Attention to detail is again vital to making successful travel plans.
Travel Consultant
Travel Amerika International
Duvall, WA
1996.06 - 2000.02
- Prepared itineraries to deliver travel arrangements to clients.
- Maintained relationships with travel partners and vendors.
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
- I had many repeat clients and many referrals.
- I became proficient on Apollo and was active with vendor seminars.
- I worked with preferred providers for vacation packages.
- I had opportunity to work on numerous domestic and international groups.
Education
Some College (No Degree) - General
Western Washington University
Bellingham, WACertificate of Travel - Travel and Tourism
SST Travel School
Lynwood, WASkills
- Domestic and International Reservations
- Proficient on Apollo, Galileo, Sabre and Worldspan
- Cruise Reservations
- Hotel, Car and Vacation Package Reservations
- Fast Paced Call Center Experience
- Remote Office Experience
Timeline
Travel Consultant
Wyndham Vacation Ownership
2009.10 - 2020.01
Travel Consultant
American Express
2000.02 - 2008.12
Travel Consultant
Travel Amerika International
1996.06 - 2000.02
Some College (No Degree) - General
Western Washington University
Certificate of Travel - Travel and Tourism
SST Travel School