Summary
Overview
Work History
Education
Skills
Timeline
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Denise Cruz

Philadelphia,PA

Summary

Proven leader and fast learner, adept in complaint handling and customer service, enhanced operational efficiency at Wawa through continuous process improvement. Excelled in team collaboration and leadership, significantly elevating peer expertise and customer satisfaction. Demonstrates an outstanding work ethic and problem-solving skills, ensuring high-quality customer interactions. Offering positive attitude and desire to learn and grow in customer-focused environment. Brings understanding of customer service principles and ability to quickly adapt to new processes.

Overview

6
6
years of professional experience

Work History

Lead Customer Service Associate

Wawa
08.2022 - Current
  • Optimized workflows through continuous process improvement efforts, enhancing operational efficiency.
  • Delivered comprehensive product knowledge training sessions to peers, elevating collective expertise levels.
  • Navigated complex issues by leveraging internal resources and collaborating with cross-functional departments

Front End Associate

Walmart
07.2021 - 08.2022
  • Prioritized helping customers over completing other routine tasks in store.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.

Crew Leader

Wendy's
08.2020 - 05.2022
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Accurately operated cash register to process customer payments.
  • Worked front counter, drive-thru and other areas.

Treat Team Member

Rita’s Italian Ice and Frozen Custard
04.2019 - 09.2020
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Accurately operated cash register to process customer payments.
  • Collaborated with team members to maintain smooth operations during peak hours, resulting in shorter wait times for customers.
  • Managed time effectively to complete multiple tasks simultaneously while maintaining a high level of quality control.

Education

Certificate - Central Processing

Philadelphia Technician Training Institute
1901 W Girard Avenue

Skills

  • Complaint Handling
  • Fast Learner
  • Customer Service
  • Problem-Solving
  • Outstanding work ethic
  • Leadership skills
  • Team Player

Timeline

Lead Customer Service Associate

Wawa
08.2022 - Current

Front End Associate

Walmart
07.2021 - 08.2022

Crew Leader

Wendy's
08.2020 - 05.2022

Treat Team Member

Rita’s Italian Ice and Frozen Custard
04.2019 - 09.2020

Certificate - Central Processing

Philadelphia Technician Training Institute

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Denise Cruz