Denise Cunningham

Answering, screening and responding to patients and staff phone calls.

Scheduling OR appointments

Confirming appointments

Filing

Faxing

Assistanting Charge nurse on day to day assignments

Organize schedules for next day

Data entry

Triage patients

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

• Mentored and coached team members on QA topics and strategies.
• Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
• Reported progress, test metrics and results to project stakeholders.
• Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.