Denise De Alba
Moreno Valley,CA
Summary
Dedicated bilingual Medical Assistant with extensive experience at Loma Linda University Health Care, excelling in patient care coordination and clinical documentation. Proven ability to enhance patient satisfaction through compassionate service and efficient appointment management. Skilled in HIPAA compliance and electronic health records, ensuring confidentiality and streamlined operations.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Loma Linda University Health Care
San Bernardino, CA
11.2021 - Current
- Assisted in patient intake and medical history documentation to enhance workflow efficiency.
- Coordinated appointment scheduling, optimizing patient flow and resource allocation.
- Administered basic laboratory tests and maintained accurate records for quality assurance.
- Monitored patient vital signs, ensuring timely reporting to healthcare providers for optimal care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Medical Assistant/Receptionist
Oasis MD
Temecula, CA
06.2021 - 10.2021
- Facilitated communication between patients and healthcare providers to improve service delivery.
- Trained new staff on office protocols and EHR usage to enhance team performance.
- Developed patient education materials, promoting awareness of health services offered by the practice.
- Managed multi-line phone system and pleasantly greeted patients.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
Medical Assistant/Receptionist
Mission Pediatrics
Perris
04.2017 - 05.2021
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in patient intake procedures, ensuring accurate data entry and documentation compliance.
- Supported medical staff with administrative tasks, enhancing overall office efficiency.
- Implemented electronic health record (EHR) systems for streamlined patient information management.
- Organized and maintained patient records, ensuring confidentiality and easy access for staff.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
Education
UEI College
Riverside06-2016
High School Diploma -
Beaumont Adult School
Beaumont, CA01-2016
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Vital sign monitoring
- Clinical documentation
- Patient-focused care
- Electronic health records
- Compassionate
- Insurance verification
- Maintaining confidentiality
- Patient care coordination
Timeline
Medical Assistant
Loma Linda University Health Care
11.2021 - Current
Medical Assistant/Receptionist
Oasis MD
06.2021 - 10.2021
Medical Assistant/Receptionist
Mission Pediatrics
04.2017 - 05.2021
UEI College
High School Diploma -
Beaumont Adult School