Denise Dennis
Lake Stevens
Summary
Detailed oriented, and organized employee looking for employment in multitasking, consistently enhancing skills and maintaining strong team collaborations.
Overview
9
9
years of professional experience
Work History
Bartender
Maverick's Gaming
07.2024 - Current
- Crafted and served beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring a welcoming environment for guests.
- Assisted in managing inventory levels, tracking supplies to minimize waste and ensure availability.
- Provided excellent customer service, promptly addressing inquiries and resolving issues to enhance guest experience.
- Collaborated with team members to facilitate smooth operations during peak hours, optimizing workflow efficiency.
- Developed positive relationships with regular patrons, fostering loyalty through personalized service experiences.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Customer Service, Server
J&L BBQ
11.2016 - 04.2024
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed dining area, maintaining cleanliness and organization to enhance guest experience.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy of food presentation.
- Trained new servers on menu items, service standards, and operational procedures.
- Assisted in inventory management by tracking stock levels and reporting discrepancies to management.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Walla Walla Community College
Walla Walla, WASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Payment processing
- Cash register operation
- Memory retention
- Inventory
- Salesmanship
- Basic accounting
Timeline
Bartender
Maverick's Gaming
07.2024 - Current
Customer Service, Server
J&L BBQ
11.2016 - 04.2024
High School Diploma -
Walla Walla Community College