Denise Diaz
Granada Hills,CA
Summary
Experienced management professional with a strong track record of leading teams, optimizing operations, and driving efficiency in fast-paced environments. Skilled in team development, process improvement, and client relations. Adept at handling multiple priorities, resolving conflicts, and delivering results that align with company goals. Seeking to contribute strong leadership and organizational skills in a dynamic management role.
Overview
5
5
years of professional experience
Work History
Case Manager
LA Injury Attorneys
Burbank, CA
06.2024 - Current
- Managed case progression in a high-volume office, maintaining consistent communication with clients, medical providers, and insurance adjusters to establish liability and ensure proper treatment, negotiation of bills, and disbursement.
- Conducted thorough case investigations, including obtaining witness statements, photos/videos, and other relevant evidence.
- Maintained accurate and up-to-date case documentation, ensuring compliance with legal and insurance requirements in a fast-paced environment
Case Manager
Megeredchian Law
Burbank, CA
02.2023 - 06.2024
- Managed case progression in a high-volume office, maintaining consistent communication with clients, medical providers, and insurance adjusters to establish liability and ensure proper treatment
- Obtaining Medical Records, liens, SR-19
- Maintained accurate and up-to-date case documentation, ensuring compliance with legal and insurance requirements in a fast-paced environment
- Negotiated with insurance companies and other payers to secure coverage for client services.
- Prepared and presented case reports and summaries to stakeholders and management.
Immigration & PI Legal Assistant
JJ & Associates
Mission Hills, CA
01.2021 - 02.2023
- Handled DACA renewal filings, ensuring compliance with immigration regulations and timely submission of applications
- Opened and negotiated contracts and terms with clients, ensuring clarity of agreements and alignment with client needs
- Processed livescan and FOIA requests, facilitating background checks and obtaining necessary records for immigration cases
- Managed immigration intakes, gathering essential client information and assisting in the preparation of case documentation
- Assisted the Personal Injury Case Manager by reporting claims to insurance companies and ensuring all documentation was accurately filed and processed
- Drafted and sent Letters of Representation to insurance companies, formalizing legal relationships with clients and protecting their interests
- Requested and organized police reports and medical records, supporting personal injury and immigration cases with the necessary documentation
Administration Coordinator
Wellness Medical Center
Diamond Bar, CA
06.2020 - 12.2021
- Managed and led a team of administrative staff, overseeing daily operations, delegating tasks, and ensuring that all duties were completed efficiently and accurately
- Facilitated team meetings and training sessions, fostering professional development, enhancing staff skills, and aligning team efforts with organizational objectives
- Organized and maintained medical records, ensuring proper documentation and timely delivery of records to relevant healthcare providers and patients
- Oversaw medication billing procedures, including the creation and issuance of patient invoices, while ensuring accuracy, compliance, and timely processing of payments
- Supervised patient intake processes, ensuring smooth onboarding by gathering necessary information and addressing patient concerns or inquiries
- Managed high call volume, delivering high-quality customer service, responding to patient inquiries, and ensuring prompt follow-up on all communication
Education
Associates of Art - Communications
Los Angeles Valley College
06-2025
Skills
- Management
- Strategic thinking
- Operational and Project Management
- Technical Proficiency
- Customer service
- Language Proficiency
- Problem Solving & Critical Thinking
Languages
Spanish, fluent
Timeline
Case Manager
LA Injury Attorneys
06.2024 - Current
Case Manager
Megeredchian Law
02.2023 - 06.2024
Immigration & PI Legal Assistant
JJ & Associates
01.2021 - 02.2023
Administration Coordinator
Wellness Medical Center
06.2020 - 12.2021
Associates of Art - Communications
Los Angeles Valley College
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