Denise Dominguez
Hanover,PA
Overview
10
10
years of professional experience
Work History
Packer
UTZ Quality Foods
Hanover, PA
05.2022 - 07.2025
- Inspecting, preparing and packing products for shipment, often involving accurately counting, weighting, and labeling items, maintaining a clean and organized work area, and using basic warehouse equipment, while also documenting inventory and fulfilling quality control measures to ensure products are ready for dispatch.
Shift Manager
Burger King
Hanford, CA
07.2021 - 05.2022
- Established new scheduling procedures for on-call shifts and production lines, resulting in a reduction in employee absences
- Aligned departmental policies and practices with company standards to improve efficiency and customer service
- Order more inventory as needed
- Manager bookings.
- Supervise Staff throughout the shift
Front Desk Receptionist
extended stay america
Tampa, FL
11.2018 - 01.2020
- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs.
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. answering screening and forwarding incoming phone calls. Receiving and sorting daily mail.
Sales Associate
Madrag
Homestead, FL
12.2018 - 07.2019
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Streamlined inventory management to eliminate the need for stock replenishment
Front Desk Agent
Holiday Inn Express Hotel Suites
Tampa, FL
04.2015 - 01.2018
- Managed guest check-in and check-out processes efficiently, ensuring smooth arrivals and departures.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Coordinated room assignments with housekeeping staff to optimize occupancy rates and cleanliness standards.
- Trained new front desk agents on operational procedures, customer service techniques, and reservation systems.
- Implemented process improvements that reduced wait times for guests during peak hours.
- Utilized property management software to maintain accurate records of reservations and billing information.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and reporting.
Education
Ged -
Miami Dade College
Miami, FL09-2011
Associate of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH08-2028
Skills
- Customer service, Food service, Computer literacy, English, Documentation review
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Hospitality services
- Guest relations
- Oral and written communications
- Listening skills
- Administrative skills
- Reservation systems
- Microsoft office
- Front office support
- Housekeeping
- Administrative support
- Documentation
- Room assignments
- Registration processing
- Training and mentoring
- Conflict and issue documentation
Timeline
Packer
UTZ Quality Foods
05.2022 - 07.2025
Shift Manager
Burger King
07.2021 - 05.2022
Sales Associate
Madrag
12.2018 - 07.2019
Front Desk Receptionist
extended stay america
11.2018 - 01.2020
Front Desk Agent
Holiday Inn Express Hotel Suites
04.2015 - 01.2018
Ged -
Miami Dade College
Associate of Science - Criminal Justice
Southern New Hampshire University