Open To Work
Denise Doxie
Sacramento
Summary
Dedicated and motivated student eager to leverage education in customer service roles. Demonstrates strong technical abilities with software applications, coupled with excellent time management and problem-solving skills, to enhance customer experiences.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Office Technician
State of California, Parks and Recreation
Sacramento
11.2009 - 01.2018
- Managed daily office operations, ensuring effective communication with staff and the public regarding inquiries.
- Coordinated scheduling for meetings and events within the department to enhance operational efficiency.
- Recorded meeting minutes for accurate recordkeeping and distributed to appropriate personnel.
- Processed payroll forms such as timesheets, leave requests, and direct deposit authorizations to maintain staff records.
- Typed, formatted, and edited correspondence and other documents using word processing software.
- Organized office operations by scheduling meetings, ordering supplies, sorting incoming mail, and responding to inquiries.
Call Center Representative
Comcast
Sacramento
04.2005 - 12.2008
- Assisted customers with inquiries regarding services and billing issues, providing product information and support.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Documented customer interactions in the customer relationship management system accurately.
Call Center Representative
Gap Inc., Direct
Rocklin
03.2000 - 04.2005
- Assisted customers with inquiries regarding services and billing issues, ensuring a positive customer experience.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Documented customer interactions in the customer relationship management system effectively.
Education
Certified Office Technician - Business Administration
Asher College
Sacramento, CA 01.2013 - 12.2013
Skills
- Customer service
- Problem-solving
- Administrative assistance
- Data entry and reporting
- Recordkeeping
- Effective communication
- Time management
- Technical proficiency with software
- Meeting coordination
- Conflict resolution
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
RemoteSalary Range
$20/hr - $1000/hrTimeline
Certified Office Technician - Business Administration
Asher College
01.2013 - 12.2013
Office Technician
State of California, Parks and Recreation
11.2009 - 01.2018
Call Center Representative
Comcast
04.2005 - 12.2008
Call Center Representative
Gap Inc., Direct
03.2000 - 04.2005