Summary
Overview
Work History
Education
Skills
Timeline
Generic

DENISE EMMERSON

High Point,NC

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Patient Care Representative

StarTek
High Point, NC
07.2021 - 11.2022
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Followed HIPAA guidelines when handling confidential patient information.
  • Managed incoming calls and scheduled appointments for patients.
  • Verified insurance eligibility for patients prior to scheduling appointments or procedures.

Customer Service Representative

IRI Consulting
High Point, NC
05.2021 - 03.2022
  • Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
  • Developed and maintained a team of call center representatives to meet performance standards.

Education

DIAPLOMA -

Auguste Escoffier School of Culinary Arts
Boulder, CO
09-2023

High School Diploma -

Vance-Granville Community College
Henderson, NC
11-2012

Skills

  • Patient Education
  • Patient Relations
  • Insurance Practices
  • Account Management
  • Medical Billing
  • Medical coding and billingS
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Complaint resolution
  • Call Management

Timeline

Patient Care Representative

StarTek
07.2021 - 11.2022

Customer Service Representative

IRI Consulting
05.2021 - 03.2022

DIAPLOMA -

Auguste Escoffier School of Culinary Arts

High School Diploma -

Vance-Granville Community College
DENISE EMMERSON