Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Patient Care Representative
StarTek
High Point, NC
07.2021 - 11.2022
Maintained detailed records of customer interactions and transactions for future reference.
Followed HIPAA guidelines when handling confidential patient information.
Managed incoming calls and scheduled appointments for patients.
Verified insurance eligibility for patients prior to scheduling appointments or procedures.
Customer Service Representative
IRI Consulting
High Point, NC
05.2021 - 03.2022
Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
Developed and maintained a team of call center representatives to meet performance standards.