Denise Engers

Warmly welcomed and greet passengers upon arrival to the airport and ticket counter.

• Increased customer satisfaction by providing efficient and friendly service at the counter.
• Check In Passengers to there flights.
• Check identification and review all travel documents.
• Check in Unaccompanied Minor and issue Gate passes.
• Weigh bags and properly lift on to belt in a safe and timely manner.
• Rebook, reroute , and provide general information to the public.

• Greet passengers coming into the airport.
• Check boarding passes at the TSA checkpoint and directed passengers to the gate of entry.
• Provided customer service and information to the traveling public.
• Handled oversize department.
• Scanned bags at the ticket counters.
• Supervise 4-5 employees and made sure to give them there breaks in a timely manner.
• Supervised day-to-day customer service operations to provide staff with guidance.
• Reset Acam Doors.