Denise Ershadi
Costa Mesa,CA
Summary
Experienced case analyst excelling in data research across multiple independent government databases. Expert in maintaining high accuracy while obtaining information from emotionally stressed individuals. Committed to confidentiality and exceeding performance benchmarks.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Seasonal Specialist
Apple
11.2024 - 01.2025
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported clients with efficient product setup and demonstrations.
- Assisted in analyzing customer feedback to enhance service quality.
Area Specialist
Macy's
05.2023 - 01.2025
- Offered specialized product knowledge to drive sales and minimize returns.
- Frequently inspected sales floor to identify potential safety hazards.
- Provided exceptional customer service, resolving issues and fostering positive shopping experiences.
Sales Associate
Macy's
05.2023 - 10.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Maintained store visual standards by organizing merchandise displays and ensuring cleanliness.
- Collaborated with team members to achieve sales goals and improve customer satisfaction ratings.
Case Analyst
Deloitte
01.2020 - 01.2023
- Collected and organized disparate data from multiple agencies within the Department of Homeland Security.
- Made enforcement recommendations to officers based on analysis of data points such as criminal history.
- Maintained consistently low error rate in analysis.
Project Delivery Specialist
Deloitte
12.2019 - 01.2020
- Developed project plans and schedules to ensure alignment with client expectations.
- Designed a SharePoint quality control system for error tracking.
- Coordinated successful delivery of a bot (RPA) prototype.
Bilingual Call Analyst
XLA Associates
09.2018 - 12.2019
- Responded to inquiries from those in Department of Homeland Security custody as well as the public.
- Developed concise reports under tight deadlines.
- Took reports of suspected criminal activity and forwarded to the respective government office for follow-up.
Education
Master of Science - Electrical Engineering
University of California, Irvine
Irvine, CABachelor of Science - Computer Engineering
University of California, Irvine
Irvine, CA06-2014
Skills
- Attention to Detail
- Customer relations
- Analytical thinking
- Documentation management
- Technical communication
- Technical troubleshooting
- Multitasking Abilities
- Time Management
- Confidentiality Maintenance
- Workflow optimization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Seasonal Specialist
Apple
11.2024 - 01.2025
Area Specialist
Macy's
05.2023 - 01.2025
Sales Associate
Macy's
05.2023 - 10.2023
Case Analyst
Deloitte
01.2020 - 01.2023
Project Delivery Specialist
Deloitte
12.2019 - 01.2020
Bilingual Call Analyst
XLA Associates
09.2018 - 12.2019
Master of Science - Electrical Engineering
University of California, Irvine
Bachelor of Science - Computer Engineering
University of California, Irvine