Mariam Magare
Hilliard,OH
Summary
Detail-oriented and ambitious professional with strong client-facing experience as well as a background in political science. Proven ability to handle multiple tasks effectively and efficiently while maintaining accuracy and professionalism in a fast-paced environment. Recognized for exceptional communication skills as well as adaptability to further support and address organizational objectives.
Overview
6
6
years of professional experience
Work History
Seasonal Specialist
Apple
11.2025 - 01.2026
- Developed and built strong relationships with clients to enhance customer loyalty and trust.
- Conducted product demonstrations for customers to increase product sales by showing its value.
- Analyzed customer feedback and sales data to identify areas for improvement and making connections with leaders to improve.
- Educated customers about product features and benefits to aid in selecting best options for each of their needs.
Solutions Specialist
Verizon
12.2021 - 06.2025
- Enhanced customer satisfaction ratings by resolving technical issues efficiently with the knowledge of running diagnostic tests and troubleshooting devices.
- Built and maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased overall team engagement by working with senior management to create incentivized sales competitions.
- Verizon Winner's Circle 2021 recipient, which is a trip that only the Top 10% of specialists in the company get awarded.
- Assisted with onboarding of new employees by providing training and development resources.
Customer Service Associate
Walmart
06.2020 - 09.2021
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided excellent customer care by responding to requests, assisting with locating products and handling ordering functions.
- Managed efficient cash register operations.
- Handled customer complaints alongside managers professionally, resulting in satisfactory outcomes and positive feedback.
- Responded to customer requests, offering excellent support and tailored recommendations about products to address needs.
Education
Associate of Arts - Political Science
Columbus State Community College
Columbus, OH05.2026
High School Diploma -
Hilliard Darby High School
Hilliard, OH05.2021
Skills
- Attention to Detail
- Effective multitasking
- Organizational efficiency
- Written and Verbal Communication
- Time Management
- Conflict Resolution
- Bilingual
Timeline
Seasonal Specialist
Apple
11.2025 - 01.2026
Solutions Specialist
Verizon
12.2021 - 06.2025
Customer Service Associate
Walmart
06.2020 - 09.2021
High School Diploma -
Hilliard Darby High School
Associate of Arts - Political Science
Columbus State Community College