DENISE ESPARZA
Elk Grove,CA
Summary
Experienced and personable server with 1.5 years of practical experience in the hospitality industry and a well-established background in retail. Possesses outstanding communication and interpersonal skills, and is highly proficient in providing exceptional customer service and quickly solving problems. I am looking for an environment that will allow me to enhance my skills, make valuable contributions to the team's performance, and experience professional advancement.
Overview
5
5
years of professional experience
Work History
Server
Cafe Bernardo
11.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Sales Associate
Big 5 Sporting Goods
03.2020 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Representative
Target
07.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Prepare merchandise for the sales floor by pricing or tagging.
- I helped customers locate products and checked the store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Criminal Justice
Sacramento State
Sacramento, CA07.2024
High School Diploma -
Sheldon High School
Sacramento, CA05.2018
Skills
- Strong Work Ethics
- Team Leadership
- Relationship Building
- Exceptional customer service
- Cash Handling
- Service prioritization
- Sales Techniques
Languages
Spanish
Professional Working
Timeline
Server
Cafe Bernardo
11.2022 - Current
Sales Associate
Big 5 Sporting Goods
03.2020 - 01.2023
Sales Representative
Target
07.2019 - 01.2020
Bachelor of Science - Criminal Justice
Sacramento State
High School Diploma -
Sheldon High School
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