Denise Fitterer
Mankato
Summary
Results-driven operations manager with extensive experience in staff management and effective communication. Proven ability to improve client satisfaction through personalized care and operational efficiency, contributing to enhanced service delivery and positive client outcomes.
Overview
28
28
years of professional experience
1
1
Certification
Work History
PCA
AM Home Heath Care LLC
Saint Paul, MN
02.2024 - 12.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored health status and reported changes to healthcare professionals.
- Provided emotional support and companionship to enhance client well-being.
- Implemented care plans tailored to individual client needs and preferences.
- Maintained cleanliness of living spaces, promoting a healthy environment.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maintained clean and safe environment to promote patient safety and comfort.
Master Stylist
Y Barbers
Mankato, MN
01.2010 - 03.2012
- Collaborated with management to create promotional events, increasing salon visibility and attracting new clients.
- Conducted consultations to assess client needs, ensuring tailored services that exceed expectations.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
- Ensured a clean, organized workspace that adheres strictly to safety standards set forth by state licensing boards.
- Increased customer satisfaction by staying attuned to each client''s unique needs and preferences, adjusting styling techniques as necessary.
- Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
Caretaker
MRCI
Mankato, MN
01.2009 - 12.2010
- Supervised daily activities and care routines for clients, ensuring safety and well-being.
- Fostered positive relationships with clients, promoting engagement and community integration.
- Coordinated recreational activities that improved clients' physical and mental wellness outcomes.
Owner/Manager
Enchanted Forest of Minnesota
Mankato, MN
03.2003 - 06.2010
- Developed and implemented operational strategies to enhance guest experience and increase engagement.
- Managed daily operations, ensuring efficient workflow and exceptional customer service standards.
- Trained and mentored staff, fostering a collaborative work environment that improved team performance.
- Oversaw financial planning, budgeting, and inventory management to ensure profitability of the business.
- Trained and motivated employees to perform daily business functions.
Owner/Manager
Renaissance Salon
North Mankato, MN
06.1998 - 03.2010
- Directed marketing strategies to increase brand visibility and drive visitor engagement.
- Oversaw staff recruitment, training, and performance evaluations to maintain high service standards.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
Owner/Manager
Galaxy 2001
Mankato, MN
03.2001 - 12.2006
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Associate of Science - Psychology And Interior Design
Mankato State University
Mankato, MN05-1992
Bachelor of Arts - Master Stylist
Rocco Altobelli Training Center
Burnsville, MN01-1988
Associate of Arts - Cosmetology
Cosmetology Training Center
Mankato, MN11-1986
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Staff management
- Staff hiring
Certification
- Was a certified member of the Rocco Altobelli recruiting Team
Timeline
PCA
AM Home Heath Care LLC
02.2024 - 12.2025
Master Stylist
Y Barbers
01.2010 - 03.2012
Caretaker
MRCI
01.2009 - 12.2010
Owner/Manager
Enchanted Forest of Minnesota
03.2003 - 06.2010
Owner/Manager
Galaxy 2001
03.2001 - 12.2006
Owner/Manager
Renaissance Salon
06.1998 - 03.2010
Associate of Science - Psychology And Interior Design
Mankato State University
Bachelor of Arts - Master Stylist
Rocco Altobelli Training Center
Associate of Arts - Cosmetology
Cosmetology Training Center
Placed in award winning hair competitions 3 times. Was also a member of the Rocco Altobelli recruij
Roux Competition at Sheraton Place, Wayzata, MN
Fantasy Hair Competition at the Radisson South, Minneapolis, MN
Rocco Soiree Competition, Minneapolis, MN