Denise Frazier
Philadelphia,United States
Summary
Positive and upbeat individual with strong communication and problem-solving abilities.
Successful at excelling in fast-paced, competitive environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services.
Overview
6
6
years of professional experience
Work History
Associate Banker
Wells Fargo Bank
07.2022 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided advice on different bank products and financial options.
- Balanced teller drawers ATM custodian service of 100k or More
- Lead branch operations and made continuous improvements in each area
Teller Operations Specialist
Wells Fargo Bank
05.2021 - 07.2022
- Answered 100 or more customer inquiries weekly regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Counted, verified and handled bank deposits and cash shipments
- ATM certifications for custodial purposes
Cashier Team Lead
Aldi Foods
02.2017 - 05.2021
- Trained 20 or more team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items and join reward programs.
Education
High School Diploma -
Timber Creek Regional High School
Erial, NJ06.2007
Skills
- Cross-Selling and Partner Referrals
- New Account Setup
- Verbal and Written Communication
- Employee Training Assistance
- Prospect Calling
- Product and Service Knowledge
- Dual Control Vaults
- Customer Service
- Check Cashing and Withdrawals
- Audit Procedures
- Analytical Thinking
- Generating Referrals
- Phone Inquiries
- Night and Safe Deposit Procedures
- Team Cooperation
- Client Relationships
- Team Coaching and Training
- Telephone Transfers
- Consumer banking
Timeline
Associate Banker
Wells Fargo Bank
07.2022 - Current
Teller Operations Specialist
Wells Fargo Bank
05.2021 - 07.2022
Cashier Team Lead
Aldi Foods
02.2017 - 05.2021
High School Diploma -
Timber Creek Regional High School
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