Sharita Caudle
Greenbelt,MD
Summary
I am a self-motivated and dedicated job seeker with over 10 years of experience in the security field and over 10 years of customer service experience in search of a challenging position with a reputable organization that can utilize my extensive training, offers opportunities for advancement and encourages continual use and development of my current skills.
Dynamic professional with extensive experience in customer service and security, demonstrated at companies like SKR Solutions. Excelled in roles requiring exceptional communication and problem-solving skills, significantly reducing crime rates as a Special Police Officer. Proficient in CCTV surveillance and adept at fostering customer relationships, ensuring timely deliveries, and enhancing operational efficiency.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Uhaul moving and storage
Washington, DC
- Greet the customers upon entering the building
- Helping customers with assistance with renting trucks
- Clean and check in vehicles and park them
- I also have to do cash counts, cycle counts, and manage storage
Dispatch Coordinator
SKR Solutions
1000 Princes George’s Blvd Upper Marlboro
09.2023 - Current
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
- Organized paperwork and explained individual job parameters for each assignment.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Increased operational flexibility through cross-training in other roles such as logistics coordination or scheduling.
- Scheduled and organized delivery routes.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Utilized customer feedback to improve customer service.
Dispatcher/Ops Assistant/HR
Strikeforce Logistics
Hanover, MD
08.2019 - Current
- Inventory on gas cards and uniforms
- I also do daily meetings with Amazon on what driver is falling behind or any missing packages that might come about
- Gather the driver's (phones, routing sheets, van checker sheets) so they are able to perform their daily tasks
- Follow-up with drivers if they're issues on the road
- Make sure drivers deliver customer's packages in a timely fashion
- Execute rescues if a driver falls behind or stop counts are high
- Account for all of the drivers paperwork
- Answer calls from driver
- Coach on Performance
- Coach on fico score
- Due Daily reports
- Help drivers with package issues or location issues, etc
- Things I did while working HR
- Review resumes
- Call to schedule interview
- Interviewed and put them through the system
- Set up training dates for pre employment
- Set up appointments to do drug testing
Operator (Metro Access)
Diamond Transportation
Temple Hills, MD
09.2017 - 07.2019
Operator (Metro Access)
Transdev
Hyattsville, MD
10.2016 - 09.2017
Special Police Officer
Capital City Protective Service
Hyattsville, MD
01.2010 - 01.2013
- Patrolling housing properties in Washington, DC
- Observing street activity such as vehicle and pedestrian stop and citizen contact
- Conducting bike patrol to pursue suspects in areas that were not accessible to a vehicle
- Utilizing decoy operations to apprehend suspects for targeted crimes such as prostitution, robberies, and automobile theft
- Other duties included assisting with electronic stake-outs, performing arrests and making court appearances
- Due to consistent patrolling, there was a significant decrease in crimes such as robbery, loitering, vehicle thefts, and burglary
Special Police Officer
Hawk One Special Police
Washington, DC
01.2006 - 01.2009
- Observing and reporting activities within the Washington, DC public school system as well as local hospitals by making sure students and personnel/clients felt safe
- Preparing logs and incident reports as required
- Ensuring that all procedures were properly followed for personnel and property entering and/or departing the facility
- Escorting and monitoring 'uncleared' personnel who were working in or visiting the facility in efforts to prevent a breach in classified information or unauthorized access
Education
High School Diploma - General Studies
Strayer University
Temple Hills, MD06.2012
High School Diploma -
Coral Gables, FL06.2005
Skills
- CSR
- Customer Service
- Customer Support
- Call Center
- Security
- CCTV
- Surveillance
- Delivery Driver Experience
- Loss Prevention
- Supervising Experience
- Interviewing
Certification
- Special Police Officer
- Handcuffs
- Baton
- OC spray
- DOT
Assessments
Delivery driver, Proficient, 06/01/19
Timeline
Dispatch Coordinator
SKR Solutions
09.2023 - Current
Dispatcher/Ops Assistant/HR
Strikeforce Logistics
08.2019 - Current
Operator (Metro Access)
Diamond Transportation
09.2017 - 07.2019
Operator (Metro Access)
Transdev
10.2016 - 09.2017
Special Police Officer
Capital City Protective Service
01.2010 - 01.2013
Special Police Officer
Hawk One Special Police
01.2006 - 01.2009
High School Diploma - General Studies
Strayer University
High School Diploma -
Customer Service Representative
Uhaul moving and storage