Denise Gonzalez
Houston,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Seeking for employment where I can master my skills while helping the business succeed.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
European Wax Center
10.2023 - Current
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Provided personalized recommendations for local attractions, enhancing guests'' overall experience.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
Front Desk Receptionist
Brident Dental & Orthodontics
09.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
San Jacinto College -
San Jacinto College District
Houston, TX05.2024
Skills
- Professional Appearance
- Upselling abilities
- European facials
- Facial massages
- Customer service
- Multitasking
- Fast learner
- Communication
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Associate
European Wax Center
10.2023 - Current
Front Desk Receptionist
Brident Dental & Orthodontics
09.2022 - 01.2023
San Jacinto College -
San Jacinto College District