Denise Hartley
East Orange ,NJ
Summary
Compassionate and detail-oriented medical professional with 14 years of experience in providing exceptional administrative and customer service support in healthcare settings. Skilled in managing patient inquiries, scheduling appointments, insurance verification and authorization, medical records, and providing smooth transitions for patients. Known for strong collaboration with team members, adjusting to change, problem-solving, and eagerness to grow within the medical field.
Overview
15
15
years of professional experience
Work History
Patient Service Representative- Internal Medicine
Montefiore Hospital
09.2022 - 12.2024
- Greet patients upon arrival, verify personal and insurance information, and collect necessary forms of payments.
- Verify insurance coverage, process claims, and obtain prior authorization if applicable.
- Schedule appointments, respond to phone calls and emails addressing and resolving patient questions and concerns.
- Effectively communicating with clinical staff to ensure smooth patient flow.
- Handle all patient information with strict confidentiality in accordance with HIPPA and other relevant regulations.
CAREGIVER
Iris Cadogan
12.2020 - 08.2022
- Ensure the infant's basic needs are met, including feeding, changing diapers, and managing naps and bedtime.
- Engage in playtime, helping with age appropriate developmental milestones like motor skills, language, and socialization.
- Monitor and maintain a safe and clean environment.
- Perform light housekeeping duties to maintain cleanliness standards.
Medical Records and Health Information Technician
Kingston Public Hospital
02.2010 - 11.2020
- Managed a team of medical record clerks, providing guidance, support, and mentorship to ensure high-quality work output.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
- Collaborated effectively with interdisciplinary teams like physicians, nurses and administrators to ensure well-coordinated patient care.
- Provided ongoing training and resources to staff members on proper documentation practices within clinical settings.
Education
Associate of Science - Health Information Technology
University of Technology
Kingston, JA02-2010
Skills
- Customer Service
- Registration and Scheduling
- Medical Terminology
- Insurance Verification
- Medical Coding
- Claims Handling and Coverage
- Medical Charts and Records
- Electronic Health Records
- Customer Care
- Time Management and Prioritization
- Communication
- Data Entry
- Deescalating Concerns/Problems
- HIPPA and Patient Confidentiality
Timeline
Patient Service Representative- Internal Medicine
Montefiore Hospital
09.2022 - 12.2024
CAREGIVER
Iris Cadogan
12.2020 - 08.2022
Medical Records and Health Information Technician
Kingston Public Hospital
02.2010 - 11.2020
Associate of Science - Health Information Technology
University of Technology
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