Denise Hawkins
Pasadena,md
Summary
Proven leader in enhancing customer satisfaction and team performance at BJ's Wholesale, adept in financial reports and staff training. Achieved significant reductions in customer complaints through effective problem-solving and collaboration. Skilled in implementing merchandising strategies and ensuring food safety, driving quality and productivity improvements.
Overview
17
17
years of professional experience
Work History
Fresh Food Manager
BJ's Wholesale
08.2009 - Current
- Maintained compliance with health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Trained and led team of [Number] department team members.
- Purchased new inventory according to expected regular and holiday demand.
- Enhanced customer satisfaction by ensuring consistent quality and freshness of produce.
- Trained and mentored new employees on proper handling techniques and company procedures, resulting in improved team performance.
Customer Service Manager
BJ's Wholesale
01.2009 - Current
Lead All aspects of the frontline, Managed Cashiers,
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Lansdowne High School
Skills
- Financial reports
- Stock Rotation
- Invoice Processing
- Staff Training
- Food safety understanding
- Merchandising Strategies
Timeline
Fresh Food Manager
BJ's Wholesale
08.2009 - Current
Customer Service Manager
BJ's Wholesale
01.2009 - Current
High School Diploma -
Lansdowne High School