Denise Hopkins
La Pine
Summary
Dedicated Patient Referral Coordinator with a proven track record at La Pine Community Health Center, enhancing patient satisfaction through efficient referral coordination and strong healthcare relationships. Expert in confidential information management and customer service, achieving increased referral volume. Demonstrates exceptional organizational skills and HIPAA compliance, contributing to seamless patient care coordination.
Overview
11
11
years of professional experience
Work History
Patient Referral Coordinator
La Pine Community Health Center
10.2014 - 02.2025
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
Operator
Northwest Brain And Spine Surgery
09.2013 - 10.2014
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Enhanced patient experience by maintaining clean, organized reception area.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06-1990
Skills
- Confidential Information Management
- Follow-Up Communication
- Insurance Coverage Confirmation
- Medical terminology
- Healthcare industry
- Referral tracking
- Customer service
- Multitasking
- Organizational skills
- HIPAA compliance
- Patient confidentiality
- Patient care coordination
Timeline
Patient Referral Coordinator
La Pine Community Health Center
10.2014 - 02.2025
Operator
Northwest Brain And Spine Surgery
09.2013 - 10.2014
High School Diploma -
Fountain Valley High School
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