Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denise Jackson

Slaughterville,OK

Summary

Upbeat, customer-focused Sales Associate with 25 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

15
15
years of professional experience
1
1
Certification

Work History

BDC Agent

Strongpoint Auto Group
Oklahoma City, Oklahoma
02.2022 - 02.2025
  • Updated customer records with accurate contact information and notes regarding interactions.
  • Adhered to all federal laws governing consumer protection when dealing with vehicle purchases.
  • Conducted outbound calls to follow up on leads generated from various sources such as web forms, emails.
  • Facilitated communication between dealership personnel and customers through timely responses via phone or email.
  • Provided detailed information on vehicle features, financing options, warranties, and pricing.
  • Answered customer inquiries via phone, email, or online chat.

Sales Associate

Fowler Volkswagen
Norman, OK
12.2018 - 02.2020
  • Assisted customers by finding perfect vehicle and helped achieved payment goals. Set service appointments and did follow up to help maintain a healthy relationship with them and the dealership.
  • Negotiated and closed deals with minimal oversight.
  • Won store sales competition for car solds, resulting in multiple salesman of the month.
  • Recommended merchandise to customers based on needs and preferences.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Educated customers on product and service offerings.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.

BDC Representative

Fowler Volkswagen
Norman, OK
11.2017 - 12.2018
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Disclosed terms of sales with customers and reviewed sales with management.
  • Followed required scripts and guidelines for all inbound and outbound sales calls.
  • Monitored and responded to internet sales leads from company website and third party sites within 1-7 minutes
  • Utilized XRM and Vin Solutions to record and track various stages of potential customer sales.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Maintained electronic customer database to round up repeat business.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Networked to build client base and promote products to new and existing clients.
  • Negotiated and closed deals with minimal oversight.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Ensured effective customer communication to maintain customer satisfaction and loyalty.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.

BDC Representative

Fowler Toyota Of Norman
Norman, OK
07.2014 - 10.2017
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Disclosed terms of sales with customers and reviewed sales with management.
  • Followed required scripts and guidelines for all inbound and outbound sales calls.
  • Monitored and responded to internet sales leads from company website and third party sites within recommended time.
  • Utilized XRM and in Solutions to record and track various stages of potential customer sales.
  • Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Maintained electronic customer database to round up repeat business.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Networked to build client base and promote products to new and existing clients.
  • Negotiated and closed deals with minimal oversight.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Cross-sold additional products and services to purchasing customers.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Ensured effective customer communication to maintain customer satisfaction and loyalty.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.

Title Clerk

Fuson Tag Agency
Norman, OK
04.2010 - 05.2014
  • Posted and tracked titling transactions and completed month-end accounting reports.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Evaluated documents to determine property ownership.
  • Asked signers if the information contained in the document was true.
  • Checked for signs of coercion in either party or fraud and refused to notarize any suspect transaction.
  • Prepared registered and certified mail for dispatch.
  • Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
  • Consulted with clients in any setting in order to witness document signings.
  • Documented all transactions in notary journal to maintained permanent record.

Education

High School Diploma -

Lexington High School
Lexington, OK
05.1988

Skills

  • Relationship selling
  • Merchandising knowledge
  • Sales expertise
  • Excellent communication skills
  • Negotiations
  • Inventory control procedures

Certification

I am Master Certified with Volkswagen of America.

Timeline

BDC Agent

Strongpoint Auto Group
02.2022 - 02.2025

Sales Associate

Fowler Volkswagen
12.2018 - 02.2020

BDC Representative

Fowler Volkswagen
11.2017 - 12.2018

BDC Representative

Fowler Toyota Of Norman
07.2014 - 10.2017

Title Clerk

Fuson Tag Agency
04.2010 - 05.2014

High School Diploma -

Lexington High School

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