Denise Jones
Buffalo,MN
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
12
12
years of professional experience
Work History
SR. MEMBER SERVICE OFFICE
Spire Credit Union
01.2023 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Coached and trained new bank tellers.
Phone Banker
Trustone Financial Credit Union
09.2020 - 12.2023
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Handled over eighty incoming telephone calls, emails and chat requests.
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
- Used CRM system daily to maximize service opportunities and enhance communication.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
Subpoena Operations Specialist III
TCF National Bank
05.2018 - 02.2020
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Prepared court orders and judgments for signature.
- Provided assistance to attorneys and court personnel in courtroom
- Reviewed court documents to process subpoenas, motions and pleadings.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
Call Center Representative
Banker Connection (Wells Fargo)
11.2011 - 05.2018
- Responded to customer calls and emails to answer questions about products and services.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Associate of Science - Accounting
Rasmussen College
Lake Elmo, MN03.2026
Skills
- Team management
- Relationship building
- Interpersonal skills
- Empathy and understanding
- Customer service expertise
- Regulatory Compliance
- Customer Data Confidentiality
- Product and Service Knowledge
- Money Handling Abilities
TREBEL ENSEMBLE
Four year member of the "Treble Ensemble" choir group. Dance team, speech team, drama club, prom fashion show. Monrovia, Liberia fund raising for three years. Spanish for two years. Made and presented Powerpoint presentations every Sunday at church. President of the youth ministry at Redeemed Life International church. Sunday school teacher. D.A.R.E representative, spoke to children in elementary school about the importance of being drug-free and staying in school.
Timeline
SR. MEMBER SERVICE OFFICE
Spire Credit Union
01.2023 - Current
Phone Banker
Trustone Financial Credit Union
09.2020 - 12.2023
Subpoena Operations Specialist III
TCF National Bank
05.2018 - 02.2020
Call Center Representative
Banker Connection (Wells Fargo)
11.2011 - 05.2018
Associate of Science - Accounting
Rasmussen College
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