Ian More
Lakeland
Summary
Dynamic customer service professional with proven skills in problem-solving and effective communication. Known for resolving complaints efficiently and training new staff to enhance service quality.
Overview
6
6
years of professional experience
Work History
Customer Service Office Staff Member
Publix Grocery Store
Lakeland, FL
05.2021 - Current
- Assisted customers with inquiries, providing product information and recommendations.
- Resolved customer complaints efficiently, ensuring positive shopping experiences.
- Processed transactions accurately using point-of-sale system to maintain inventory levels.
- Collaborated with team members to enhance store operations and customer service quality.
- Coordinated between upper management and front end staff.
- Handled cash flow and accounting.
- Trained new staff on customer service protocols and store policies for improved performance.
- Exhibited high energy and professionalism when dealing with clients and staff.
Administrative Staff Assistant
YMCA of South Florida
Lakeland, FL
01.2020 - 11.2020
- Handled file work.
- Handled updating files with new information.
- Eliminated redundant or out of date paperwork.
- Assisted Administrative Staff in any tasks needed
Education
Associate of Arts - Business
Polk State College
Winter Haven, FL06-2028
High School Diploma -
Bartow Haghschool
Bartow, FL06-2022
Skills
- Strong work ethic
- Customer service
- Problem-solving skills
- Time management
- Multitasking Abilities
- Calm and professional under pressure
- Team management
- Effective communication
- Adaptability and flexibility
Timeline
Customer Service Office Staff Member
Publix Grocery Store
05.2021 - Current
Administrative Staff Assistant
YMCA of South Florida
01.2020 - 11.2020
Associate of Arts - Business
Polk State College
High School Diploma -
Bartow Haghschool